| DSL problems are really a Voice problem... I really believe that most of the DSL problems I see here are really voice problems.....
See:
»AT&T Midwest/Ameritech FAQ »DSL works only with phone off-hook, known as High Open
Because
I finally wasted 2 days (no show 1st day) by having the voice side of things cleaned up by calling in a trouble ticket for noise/static on line (I made sure I was hearing static at the NID before calling)
The DSL line is now running correctly (except for 1 thing, which will be my next post) |
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 NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:9
 ·SONIC.NET
·Pacific Bell - SBC
| said by emsvitil:I really believe that most of the DSL problems I see here are really voice problems.....
I had DSL service from the February, 2001, when our phone company was billing as, "Pacific Bell", through "SBC", and their acquisition of (and re-branding as) "AT&T" until April, 2011 (when I fired them because of their caps). Never had a DSL problem which wasn't accompanied by voice problems; and always DSL service returned to normal when the voice problem was fixed.
Well, except for:
• Failed to filter all POTS equipment on initial install (DiY troubleshoot and fix).
• "Exhausted Router" (SBC Direct fixed this one).
But we did have four instances of voice trouble disrupting DSL service. So, say, 66% voice trouble caused DSL disruption.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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| reply to emsvitil
Well, I had good quality voice line and no DSL problems for 30 hours..........
The voice line static and noise came back, and so did the DSL line flakeyness.....
At least I have the direct line to the voice tech that re-punched the voice pair. He said to call him if the noise came back and he would cut me over to another pair......
Plus I can call him with the noise and static on the line...... |
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| From listening to DSL Tier 2 agents who deal with business customers, I can tell you that your first place to check is filters, and then call the POTS repair line to report static. They are obligated to check it (and fix it, if there's a problem) up to your MPOE for free.
The POTS repair guys have methods of remotely testing your line conditions that the DSL tech support team does not (but probably should). Do this if you have poor speed performance vs. what you ordered, or constantly have your connection just stopping at random moments.
If the telephone repair people find no problems to MPOE, and your filters are in place, then you will want to call DSL tech support. If they repeatedly find no problems, or if attempted fixes don't work, then it's possible you have a problem with the wiring in your premises.
AT&T will also troubleshoot and repair wiring in your premises for you, but you can be charged for it, and you might get better and more timely results if you have an independent technician who is already familiar with the wiring in your property. |
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| New pair used from distribution box to the pole behind my house.
Static gone, DSL is now 3008 ................ |
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| unplugged everything including dsl filter, turn off dsl modem (unplaged the cable from the wall), with working wired phone plug the phone cable the wall jack and dialed 123. if you don't hear hissing, crackling, and noise at all which means totally dead silent then the voice is clean. if it doesn't write down the day and time when the noise appear. when the noise peersistent, called 611. |
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