said by Pirate515:
It may also help to try several times if you do not get your way the first time around. How far you get may also depend on the rep who you speak with. Some may brush you off immediately while others will listen and help.
They have records of previous calls/"fishing attempts" to retentions.
But it still doesn't hurt to try. Brush up on your social engineering skills and be sure to know what you want.
Keep in mind that now CV has many more (inferior) TV packages, so if your excuse 'price is too high' they will try to downgrade your TV.--
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