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Pirate515
Premium
join:2001-01-22
Brooklyn, NY
reply to bonke

Re: [OOL] Triple Play Promotion renewed

It's definitely worth a try. What do you have to lose? The worst thing that will happen is that they will refuse and you'll be stuck paying full price.

IMO, your success will largely depend on what alternatives are available in your area. If FiOS is around, there's a good chance that CV will cave in and extend your promotional pricing for at least another year. However, don't lie about FiOS availability. The reps on their retention team usually type your address into the Verizon's website to verify availability and will immediately know if you are full of it.

I've heard that if you have FiOS in your area and actually place an order, you may be able to get an even better deal from CV. When you place that order, CV will get a port-out request for your OV phone number and you may get a call from their retention team asking if there's anything they can do to keep you as a customer. If you can get a better deal from CV, you can always call VZ and cancel that installation appointment. I have heard of several people who did this and on top of keeping the promotional pricing also got free DVR+, Boost+ or both for a year.

Again, except for several minutes of your time, you are not losing anything by trying. It may also help to try several times if you do not get your way the first time around. How far you get may also depend on the rep who you speak with. Some may brush you off immediately while others will listen and help.
--
Ask me no questions, and I'll tell you no lies...
A MESSAGE to the RIAA and the MPAA: You shouldn't wound what you can't kill...



SirQAM

@verizon.net

Don't forget the two satellite pay TV providers are also legit competition, if FiOS isn't available to your address.



MxxCon

join:1999-11-19
Brooklyn, NY
reply to Pirate515

said by Pirate515:

It may also help to try several times if you do not get your way the first time around. How far you get may also depend on the rep who you speak with. Some may brush you off immediately while others will listen and help.

They have records of previous calls/"fishing attempts" to retentions.
But it still doesn't hurt to try. Brush up on your social engineering skills and be sure to know what you want.
Keep in mind that now CV has many more (inferior) TV packages, so if your excuse 'price is too high' they will try to downgrade your TV.
--
[Sig removed by Administrator: signature can not exceed 20GB]