|reply to Suntop |
Re: Things that make you go Hummmmm.
Like I said, you are upset about the service, which is something you have no control over. You did all you could do, you switched. Don't be upset about it. Just move on. It doesn't do any good to tell people how bad the service years ago was when the service today is not the same thing.
Well that is fine and all, although it may have improved they oversell and this is another problem. They need to state "Speeds up to 50mbps except during peak times when your speed may be considerably lower." TRUTH IN ADVERTISING. Instead of using ambiguous statements in their commercials. They also need to state "There is a cap of xxxGB" Then maybe they wouldn't get so much flak from angry consumers.
If they do it is in such small text that I struggle to read it and I have 20/20 vision. There needs to be a law change where they are forced to put it large enough to be seen by the general populace. I find the reason is the CEO knows if they tell the truth they will not get customers. They make the fine print so small that no one can really read it in the time it is on the screen. THEY know this so they do this on purpose. For example, I noticed on the AT&T Wireless commercial they were caught with their pants down when showing off the use of the internet with simulated screens on iPhones, this caused an uproar when it was not that fast. So they were forced to put "Screen is simulated" first it was small but after a while it got to a size most everyone can read. This did make the consumer more confident in their choice knowing that it was a simulated screen.
Here is a question: Why can't they show real world experiences with things that these companies sell, be truthful, and not be deceptive with full explanations as what a person will really get with their service?
My answer is: "To do so will not get as many suckers as they would being truthful."
Sad, it is very sad that they have to LIE to get customers... And these companies wonder why many are leaving in droves. It is unlikely that this will ever change. Unless an act of Congress and FCC requires the truth be said and not in very small print where no one can read. Unlimited Internet (the access to the service is unlimited, not the speed or bandwidth) This went on for a while until they were forced to to state to the effect of being throttled after hitting the 2-3GB cap. I just do not understand why they have to be so deceptive, damn snake oil sellers.
I wonder if in other countries they are more honest with the service they offer and not be deceptive in their advertising.
The following statement is true...
The preceding statement was false!!
All of those things that you want them to say, they say. They say it in the AUP, TOS, and several other documents that you agree to.
"Speeds up to 50mbps except during peak times when your speed may be considerably lower."
the whole UP TO part includes peak time slowdowns. in fact, zero mbps is included in that UP TO bit.
As to why they don't provided a detailed description as to what to expect from the service. Well, they don't do that because that would be horrible marketing. Nobody does that.