said by rascal60:
Did Rogers provide any compensation, or was it deny and obfuscate?
Bottom line - you are responsible for the one earth ground that makes surges irrelevant. It must be a single point ground.
Principles are quite simple. A lightning strike far down the street to AC mains is a direct strike incoming to every household appliance. Are all appliances damaged? Of course not. To have damage means both an incoming and another completely different outgoing path. First a surge is flowing through that appliance (including open switches). Something (typically one part) in that path fails much later.
Once that surge is permitted inside, then nothing can avert a destructive hunt for earth. Every wire inside every incoming cable must connect low impedance (ie 'less than 10 feet') to single point earth ground. Yes, every word has important electrical consequences. If a wire is not earthed directly (ie cable TV, satellite dish), then it must be earthed, just as short, via a 'whole house' protector (ie telephone, AC electric).
What is the most commonly damaged part? On the outgoing path. Many see that damaged part. Then mistakenly assume that was the incoming path. Another example of why so many make bogus recommendations because they did not first learn over 100 years of well proven science.
Was an unearthed cable the reason for damage? Or was the cable actually earthed by some unintentional ground? Maybe that was in the incoming path. But the most commonly struck wire and incoming path is AC electric. AC electric wires even protect the cable from lightning.
Now, did you provide the 'always required' single point earth ground - the most critical component in every protection system? Does every incoming AC wire connect low impedance (ie connecting wire has no sharp bends or splices) to that single point earth ground? If not, then damage was directly traceable to a human mistake. And yes, low impedance is another critically important concept.
Protection is always about where energy dissipated. Either harmlessly outside so that it never enters a building. Or during a hunt for earth destructively via appliances - because it was all but invited to go hunting. Only you make that choice. Either you have installed earthing that both meets and exceed National Electrical Code requirements. Or superior protection that comes inside every appliance was your only protection.
A destructive surge occurs maybe once every seven years. A number that can vary significantly even within the same town. Do nothing and have no damage to any appliance for another six years. Because existing protection makes most all surges irrelevant. But the informed homeowners learn from their mistake. Upgrade the earthing. And install a 'whole house' protector at the service entrance. Either at the meter or in the breaker box. So that superior protection already inside every appliance is not overwhelmed.
Again, you are responsible for providing the best earth ground. They are only responsible for connecting to it. You are responsible for maintaining that connection.