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DrDrew
So that others may surf.
Premium
join:2009-01-28
SoCal
kudos:14

2 edits

1 recommendation

reply to Mele20

Re: Secret Security Questions Are a Joke

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said by Mele20:

What throws me is when a different local bank, or the landline phone company here, asks me for the answer to my security question and I have no idea what that is.
...

Then about a year ago, out of nowhere, my cable company suddenly asked me for a pin number when I called them about an internet connection problem. I did not remember ever setting a pin number with them as they had never wanted me to set one as far as I could recall and I didn't think that was necessary anyway with the cable company as I pay my bill in person each month and never login to my billing account at their website which I suppose you can do if you have set it up but I never set anything like that up. Yet, they suddenly demanded a pin number before they would help me with my internet problem. I had to hang up with no help because I had no idea what it was. I thought about it for awhile and called back and gave several possible pin numbers (of course, not the same pin numbers I use for automatic teller machines) until the CSR said one of them was the correct one. I still don't understand why they need that and I have not been asked recently when I have called them so something triggers needing it sometimes I guess.

The "extra" security is required by companies providing phone service (including cable companies) due to a 2007 FCC regulation of CPNI. You can usually find your initial PIN code on your billing statement although it may not specifically be called a PIN code. They don't need the codes when conducting transactions in person because they should be checking ID instead when making account changes or asking for certain account info.

On your Oceanic bill the code is listed as your "Customer Code":
»www.timewarnercable.com/Hawaii/s···e-and-ho
»www.oceanic.com/help/about_your_···ead_bill

Examples of from other cable companies requiring PIN codes:
Charter: »www.myaccount.charter.com/custom···eid=1955
Cox: »ww2.cox.com/residential/centralf···00000000
Comcast: »forums.comcast.com/t5/Voice-Serv···p/863267
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If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

Mele20
Premium
join:2001-06-05
Hilo, HI
kudos:5

1 recommendation

That customer code on the bill is NOT my pin number. Plus, Oceanic has a sign now (where the line starts) when you go into pay your bill that you need to know your pin number because the CSR will ask for it (although they don't ask me for it...but then they all know me). That is the same as with my bank and the security question. The bank asks for it when you are there IN PERSON. Photo ID is not acceptable by itself. PIN must be supplied at the bank and (according to their new sign) at Oceanic customer service desk. Your PIN for Oceanic is 4 numbers but not what is on your bill. Your PIN wouldn't be on your bill for anyone who had access to your bill to see. Besides, your pin would be chosen by you not assigned by Oceanic which is how that customer code is arrived at...it is assigned by Oceanic.

That Customer code is for those who have TWC phone service which I do not have. The FCC regulation of CPNI applies to phone service not to internet service. So, I still don't know why SOMETIMES Oceanic has asked for my pin when I have called about a Road Runner problem. I don't get the point of the FCC's requirement if it also applies to something like internet service. You can change your internet service via email and no pin number is asked for. Seems to me the FCC regulation is to protect from outside parties getting access to the phone calls you have made. Another reason to keep a landline (with unpublished and unlisted number even though the monthly fee for that has more than doubled starting next month). Bundling things is never a good idea privacy wise.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson