said by Mele20:
What throws me is when a different local bank, or the landline phone company here, asks me for the answer to my security question and I have no idea what that is.
Then about a year ago, out of nowhere, my cable company suddenly asked me for a pin number when I called them about an internet connection problem. I did not remember ever setting a pin number with them as they had never wanted me to set one as far as I could recall and I didn't think that was necessary anyway with the cable company as I pay my bill in person each month and never login to my billing account at their website which I suppose you can do if you have set it up but I never set anything like that up. Yet, they suddenly demanded a pin number before they would help me with my internet problem. I had to hang up with no help because I had no idea what it was. I thought about it for awhile and called back and gave several possible pin numbers (of course, not the same pin numbers I use for automatic teller machines) until the CSR said one of them was the correct one. I still don't understand why they need that and I have not been asked recently when I have called them so something triggers needing it sometimes I guess.
The "extra" security is required by companies providing phone service (including cable companies) due to a 2007 FCC regulation of CPNI
. You can usually find your initial PIN code on your billing statement although it may not specifically be called a PIN code. They don't need the codes when conducting transactions in person because they should be checking ID instead when making account changes or asking for certain account info.
On your Oceanic bill the code is listed as your "Customer Code":
Examples of from other cable companies requiring PIN codes:
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.