said by The Limit:
... especially the ones who are ALL for big business and zero customer satisfaction.
Nobody, including big business is in favor of zero customer satisfaction.
Sometimes big business places other goals first, and sometimes they are just hamfisted about massaging the customers back, but everyone relieses it is far easier to live with happy customers, who are general satisfied with service, and are much more likely to buy profitable extras.
truely unsatisfied customer cut service to the bone or leave for other, even higher priced services or do without.
on the other hand some people complain endlessly about service and feel everything is overpriced, because they have unrealistic ideas about what it should cost and what they should be entitled too.