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|reply to The Limit |
Re: new beginning..
said by The Limit:Nobody, including big business is in favor of zero customer satisfaction.
... especially the ones who are ALL for big business and zero customer satisfaction.
Sometimes big business places other goals first, and sometimes they are just hamfisted about massaging the customers back, but everyone relieses it is far easier to live with happy customers, who are general satisfied with service, and are much more likely to buy profitable extras.
truely unsatisfied customer cut service to the bone or leave for other, even higher priced services or do without.
on the other hand some people complain endlessly about service and feel everything is overpriced, because they have unrealistic ideas about what it should cost and what they should be entitled too.
Tell that to the DSL monopoly in my small town. They could care less about "happy" customers here, and I haven't just been sitting on my butt about it either. I've been active with getting in touch with the FCC and BBB (BBB is useless, but still tried). I'm not talking about the local telephone company complaining about not having enough money, I'm talking about almost the entire town complaining about slow service.
I don't feel like the service I have now is overpriced. I want my service to work as was advertised to me, I don't feel like this is unreasonable, unless I'm missing something here. I realize that infrastructure and support are big costs in the game, and I understand that there are costs and profits to be made, but those profits can be made ethically (not in the case with Verizon casting off some of its DSL markets to Fairpoint, frozen FTTH expansion which really makes no sense even if Verizon does cherrypick installations which I understand needs to be done, or AT&T's frozen expansion of UVERSE). Not a big fan of UVERSE, but that's another story.
"We will evaluate these integrals rigorously if we can, and non-rigorously if we must".
---Victor Moll, invited talk, Tom Osler Fest (April 17, 2010)
said by The Limit: and that is reasonable, you deserve to get what they advertize.
I don't feel like the service I have now is overpriced. I want my service to work as was advertised to me,
I'm not sure who you complain to in your area, I would be lookt to the FCC, FTC, State attorney general, local and congressional reps, and first most get a few like mind people together and approach the VP or managers of the company (formal face to face meeting) to inform them how unhappy YOU all are and what are they willing to do to fix it, if they don't help go up the chain.
All this companies have some sort of franchise or liesence that goes through a public renewal process, and they really don't want vocal meeting attendee's or letter writers to be unhappy.
If I do end up moving back, this will more than likely be the next phase. Thanks for the advice.