We are fairly certain the issue has been resolved. As for compensation, this has been put into the hand of upper management to overview & take the proper decision.
At this time, we have no updates. I dont have details as to the method that will be used to credit & how much were looking for.
But once we have concluded a proper way of dealing with all of this, well be advising.
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )