These customers need to use Hageltech "du meter" and keep busting Suddenlink in overcharging. Nothing embarrasses a company in to action like actionable proof.
The problem with du meter, and programs like it, at least from way back when I was using du meter, it only ran on 1 computer.
I still think the best advice at this point is custom firmware running on your router. I don't know how many consumer level routers these days have traffic logging in them by default. -- What the heck is a GatorKram? »www.gatorkram.com