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TWCdude

join:2006-04-28
San Antonio, TX
kudos:23
reply to patt2k

Re: Any reason why I can't access some twc sites?

Try using »www.timewarnercable.com/nynj/ or »myservices.timewarnercable.com see if that works. Btw what modem are you using? I know the arris tg852 has a firmware problem that would cause this issue on some secured websites. It has something to do with the mtu size.

patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS
said by TWCdude:

Try using »www.timewarnercable.com/nynj/ or »myservices.timewarnercable.com see if that works. Btw what modem are you using? I know the arris tg852 has a firmware problem that would cause this issue on some secured websites. It has something to do with the mtu size.

First one works but that's about it no other site works also I am using the Motorola wideband modem the one that is locked out from accessing the menu


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:16
Can you trace route to the sites you can't surf to? Can you post your trace results?

patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS
this is tracert to twcnyc.com

I can access few things on their site but not all but this is the rt

example: I can't use the espngo or any other time warner site

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\X>tracert twcnyc.com

Tracing route to twcnyc.com [24.213.174.131]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms READYSHARE [192.168.1.1]
2 47 ms 48 ms 19 ms cpe-74-73-64-1.nyc.res.rr.com [74.73.64.1]
3 9 ms 9 ms 12 ms gig-0-3-0-12-nycmnym-rtr2.nyc.rr.com [24.29.97.1
97]
4 24 ms 11 ms 11 ms tenge-0-5-0-1-nycmnytg-rtr001.nyc.rr.com [184.15
2.112.131]
5 29 ms 41 ms 31 ms bun103.nycmnyc-rtr02.nyc.rr.com [184.152.112.110
]
6 11 ms 15 ms 29 ms gig-1-2-nycmnyc-rc-rtr01.nyc.rr.com [24.29.104.9
4]
7 47 ms 20 ms 17 ms cpe-24-29-112-2.nyc.res.rr.com [24.29.112.2]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:16
Ok... that's to a working site. twcnyc.com gets redirected to www.timewarner.com/nynj but you can access the main page, it's the sub pages leading to other domains that have issues.

How about a trace directly to a non working site, like espngo or myservices.timewarnercable.com ?
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS
There you go the site -> myservices.timewarnercable.com
won't load and this is the tracert

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\XXXX>tracert myservices.timewarnercable.com

Tracing route to myservices.timewarnercable.com [24.28.199.183]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms READYSHARE [192.168.1.1]
2 33 ms 10 ms 19 ms cpe-74-73-64-1.nyc.res.rr.com [74.73.64.1]
3 10 ms 9 ms 9 ms gig-0-3-0-12-nycmnym-rtr2.nyc.rr.com [24.29.97.1
97]
4 21 ms 12 ms 11 ms tenge-0-5-0-1-nycmnytg-rtr001.nyc.rr.com [184.15
2.112.131]
5 16 ms 22 ms 12 ms bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]

6 12 ms 15 ms 15 ms 107.14.19.24
7 24 ms 18 ms 23 ms 66.109.9.30
8 15 ms 15 ms 19 ms ge-0-0-0.ar1.dca01.tbone.rr.com [66.109.10.80]
9 35 ms 14 ms 15 ms 66.109.6.85
10 16 ms 15 ms 15 ms 24.30.192.202
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

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