| Videotron Tells customer to go F himself Some guy has an account at videotron. Wife is on the account as a secondary person.
They are splitting up. She calls videotron and can actually remove him as the account holder and lock him out of his own services that are in his name.
Guy posts a youtube vid of the videotron guy telling him this should happen, but they did it anyhow. See here:
»www.youtube.com/watch?v=5P8ZW0-pO6U
Also see the guys story here:
» [Internet] Warning - you can be locked out of your own videotron
Now it hit the media. See the Montreal Gazette here:
»www.montrealgazette.com/business···ory.html
Videotron new excuse that differs from what he recorded:
The policies state this can be done.
So I checked their policies on their website, including their privacy policy. I see nothing at all that says someone you put on as a secondary can remove the account holder from their services and take it over. Including locking you out of services like your Email which may now be gone forever.
Amazing or what?
Guy filed with the CRTC. I would love to find out videotrons written excuse.
I think I'll add some made up person as a secondary user to my account now. When billing time rolls around I'll call pretending to be that secondary person and say to lock me out. Then I'll watch how videotrons made up policy (which isn't visible on their site) forces a made-up person to pay and not me. After-all, their invisible policy seems to allow this.
Now you know how to get out of paying your videotron bill. Legally too, per videotron. |
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 dillyhammerA. Good. Start.Premium,MVM
join:2010-01-09
Hamilton, ON
kudos:9 | Man. That is sooooo fscked up.
Mike |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | Incredible, maybe I'll add a fitcious person to my cell account, then have that person cancel my cell service. When they try do ding me for termination charges, they're all, since I didn't cancel. |
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zorxd
join:2010-02-05
Quebec, QC Reviews:
 ·Acanac
 ·voip.ms
| reply to oh LOOK
There is no such thing as primary or secondary account holders. Both are equal, from what I understand. So both can remove the other.
In the end, if you fear this can happen to you, make sure you are the only one on your account.
I don't think videotron is to blame for that, I think it's what most people want (the wife has the right to keep the account too, and move it to her new address). However, they could be more helpful to the poor guy who lost his account. It must not be that hard to activate the account again.
Also, do not use your ISP's email service as an important business email address. |
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| reply to elwoodblues
said by elwoodblues:Incredible, maybe I'll add a fitcious person to my cell account, then have that person cancel my cell service. When they try do ding me for termination charges, they're all, since I didn't cancel.
You would still be responsible unless you had that fictitious person remove you from the account before you cancel.
Of course, since the person is actually you, you'd be a) committing fraud, and b) still responsible.
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MNSi Internet - »www.mnsi.net |
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 OinktasticLet them use fibre
join:2005-08-24
Scarborough
kudos:2
·localphone.com
·TekSavvy DSL
| reply to oh LOOK
Someone I know is having a related issue with Rogers. The main account holder is out of the country for extended periods of time and the people who primarily use the services here in Toronto cannot make changes without his permission. He recently called in from abroad and gave someone else "level 1" permission on the account in order for them to be able to control the services. However there is only one "level 1" account controller allowed, so he (the account owner) was downgraded to a "level 2". A level 2 cannot make account changes, according to Rogers.
So now, he's still responsible for the bill, but someone else controls the account. If he wants to cancel anything or make changes to the account he's paying for, he'll have to go beg the "level 1" permissions holder to do so.
It won't be a problem in this family, but I can definitely imagine many instances, like the one referenced in the OP, where this can probably get very hairy. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | reply to HeadSpinning
And commuting fraud is different then what Rogers does everyday how? |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
1 edit | reply to oh LOOK
said by oh LOOK :Some guy has an account at videotron. Wife is on the account as a secondary person.
They are splitting up. She calls videotron and can actually remove him as the account holder and lock him out of his own services that are in his name....
Isn't the part which I quoted all that matters ?
Think of THIS :
(1) She calls and has him removed as an account holder.
(2) HE doesn't have to PAY anymore !
What's so bad about THAT ?
And she would have to agree with their ToS to become the sole account holder before they would remove him, right ?
I mean, in some ways, it all sucks like youse all said, but he can open a new account with them or with another provider at his new place of residence (OP said that they ARE splitting up).
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We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
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START Forum »Start Communications
Or you can still use Canadian Broadband.
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| reply to elwoodblues
said by elwoodblues:And commuting fraud is different then what Rogers does everyday how?
LOL... good point.
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MNSi Internet - »www.mnsi.net |
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| said by HeadSpinning:said by elwoodblues:And commuting fraud is different then what Rogers does everyday how?
LOL... good point. Not really. |
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 xsbell
join:2008-12-22
Canada
kudos:1
·Primus Telecommu..
| Whatever dude.
Anyone (and I've had this happen personally) can call Rogers and say they're moving into my house, then Rogers will send out a tech and put a locking terminator in my box and de-sub all my IRDs, without actually contacting me in the first place. FACT! |
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| And?
filler |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:7 Reviews:
 ·TekSavvy Cable
| And they supposedly have rules in place to prevent this, but seemingly, nobody at Rogers bothers to follow them.
They told Jason (CGO co-founder) they had rules in place to combat this exact problem when he found out that his Rogers services had been cancelled without his authorization at the home he lived in (and wasn't moving from) when his bills were all paid up to date. They didn't want to look into how or why it happened, all while we were in the middle of the Throttling complaint against Rogers.
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Battle.net Tech Support MVP |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
·Cybersurf Intern..
| reply to xsbell
said by xsbell:Whatever dude. Anyone (and I've had this happen personally) can call Rogers and say they're moving into my house, then Rogers will send out a tech and put a locking terminator in my box and de-sub all my IRDs, without actually contacting me in the first place. FACT! He's a troll...
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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 PaoloMr. Wireless
join:2004-05-29
canada | that sucks. in wireless accounts, the primary and secondary are different access levels |
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| reply to elwoodblues
elwoodblues, although you are in Toronto, would you like to be the secondary user on my Quebec videotron account? I plan on dumping them in 6 months and don't feel like paying the final bill.
But don't worry, videotrons policy (per videotron) allows this. Just call from Skype or something and say your name is Pierre Poutine. |
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| More info here. Not much more though.
»blogs.montrealgazette.com/2012/0···divorce/ |
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 GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3
·Start Communicat..
| reply to xsbell
I had the exact same thing happen with Cogeco. Someone called in to say they were moving into my apartment and Cogeco cut off my services. Their rationale was that people leave all the time and don't call to cancel so they assume that if someone calls to say they're.moving in it's legit. Whatever. It didn't do anything to get my Internet hooked up quicker. |
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| reply to oh LOOK
My brother and another person were sharing an apartment. Everything was in my brothers name. After a big falling out he kicked out the other person. Before this other person left they called all services and cancelled everything.
It took lots of explaining and legwork to get everything going again. It was quite the dirty trick. |
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Reviews:
·Rogers Hi-Speed
| reply to Davesnothere
>He said losing access to email has disrupted his business life, because he recently started a new job and received an iPhone from his employer, but was unavailable by email.
“When he tried to email me, it bounced back,” Pequegnat said. “I just started a new job, and was missing in action. It wasn’t a pleasant thing to have to explain to a new employer.” |
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