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arandomguy

@suddenlink.net
reply to moldypickle

Re: Massive discrepancy between Suddenlink's meter and my own

It wasn't the first time going over, but we never actually received anything that resembled any kind of warning. The first "warning" we got was them performing what amounted to a DNS attack that just asked us to confirm the account with no mention of why we were brought to the page. For that little warning I was actually forced to us IE to even see it since Chrome couldn't even let me see what was "attacking" me. After that we swapped DNS because even after confirming our account we couldn't access most major websites and ended up never getting any warning through the browser, e-mail, normal mail, phone, or anything. We were never even asked if we wanted a seperate method of receiving warnings until AFTER the several times we went over, and not even directly through Suddenlink but rather from a rebuttal from them regarding a BBB claim my brother lodged against them.


Gaff
Just like the gypsy woman said

join:1999-09-05
North TX, US
Reviews:
·Suddenlink

1 recommendation

Suddenlink have suspended their overage program in light of the issue I brought to their attention with regards to the inaccurate meter: »Suddenlink Puts Broadband Overage Fees on Ice
--
My PC Gaming Blog
»www.gaffonline.com


moldypickle

join:2009-01-04
Haughton, LA
kudos:3
Reviews:
·Suddenlink
reply to arandomguy
That redirect is not a DNS attack, it's just a redirect. And it is SUPPOSED to have the warning and other information on it before you verify your account. Obviously it's not finished yet, lol.

Having a separate DNS won't help you avoid that redirect either. I got hit with it for other reasons awhile back and I've always had my router using separate DNS servers. After a dozen pages of legal mumbo jumbo and threats I was able to verify the account and get back on. Interestingly my IP was also changed that day.
--
20/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old


arandomguy

@suddenlink.net
Well after we changed DNs servers we never got anything from inside the browser again. And when I reference the word "attack," that's what it showed up as in chrome and IE. It mentioned their DNS redirect was most likely a malicious attack and Chrome wouldn't even let me click through to see what the redirect was pointing to, so I had to use IE to click through its warning page.

The following link shows something similar to what showed up when it first happened (can't remember if it was exactly this or not, but just like this pic it didn't have an option to proceed). »www.hotforsecurity.com/images/en···rome.jpg


moldypickle

join:2009-01-04
Haughton, LA
kudos:3
Interesting to say the least, maybe there are different systems in place.