I've been having problems with my cogeco both sending and receiving since Friday, August 24, 2012 mid-afternoon. The incorrect password (MS Outlook) or cannot connect to server (Android phone) started appearing and still appears on one or more of my cogeco mail accounts. Can't believe they haven't been able to rectify the problem even as of this morning.
I have been generally very happy with my cogeco internet and email over the past 10 or more years but have never had anything worse than a few hours of internet outage from a severed hard line in the neighbourhood. This is not typical from my experiences to date.
Some improvement in that some accounts connected and some emails came through. But it is hit or miss - still will get say 3 of 5 accounts giving error messages as all accounts are synced. Sometimes can get one of those with an error to sync if I sync it by itself.
It would be good if someone from Cogeco could explain this. This is as bad as the BB outage that occurred a while back. Surely there should be backup systems that avoid this type of fiasco?
BTW - I am retired and most emails are not that important or time sensitive. But when I was working, this email crash would have been a disaster for me. Feel for those using Cogeco for business.
" Situation update as of Tuesday, August 28 9 a.m.
The issue we experienced with our email service has been resolved early Tuesday morning. We want to reassure our customers that the problem did not cause any loss of email. Information security and privacy was not affected. The majority of pending emails have now been delivered to our customers and the remaining backlog emails will be delivered wi...thin the next 4 hours.
The time to restore full service was also driven by the procedures we followed to ensure that no loss of data occurred and that the security and privacy of our services had not been affected.
We apologize for any inconvenience this may have caused and we thank you again for your patience and understanding."