Hi All,
For the past several months I have been experiencing extremely slow download speeds from youtube with the Bright House RR Lightning service. »
www.speakeasy.net/speedtest/ and »
speedtest.bhn.net/ both generally show what I expect: 38-39 mb/s DL and 4-5 mb/s UL. Youtube's speed test (»
www.youtube.com/my_speed) shows ~5.7 Mb/s. However, 95% of the time I experience a download speed from youtube videos from 100 kb/s to 400 kb/s, depending on the video. I am unable to stream 720p or 1080p without constant buffering, and sometimes even 480p.
A couple weeks back I called BH support and two separate phone support technicians inspected my connection. Neither spotted any issues with my connection despite my youtube problems. However, that weekend my download speeds from youtube shot up to 2-3 Mb/s consistantly, speeds I had not seen from youtube in months, then the following week it dropped again to 100-400 kb/s and has stayed there. I would greatly appreciate any assistance!
ping>ping www.youtube.com
Pinging youtube-ui.l.google.com [74.125.45.190] with 32 bytes of data:
Reply from 74.125.45.190: bytes=32 time=24ms TTL=51
Reply from 74.125.45.190: bytes=32 time=24ms TTL=51
Reply from 74.125.45.190: bytes=32 time=36ms TTL=51
Reply from 74.125.45.190: bytes=32 time=21ms TTL=51
Ping statistics for 74.125.45.190:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 36ms, Average = 26ms
3 traceroutes>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [74.125.45.190]
over a maximum of 30 hops:
1 6 ms 10 ms 6 ms 10.55.144.1
2 6 ms 9 ms 6 ms ten0-0-0-3.orld41-ser2.bhn.net [72.31.194.216]
3 11 ms 11 ms 11 ms ten0-4-0-5.orld31-car2.bhn.net [71.44.61.12]
4 26 ms 25 ms 21 ms ten0-10-0-6.orld71-car2.bhn.net [97.69.194.144]
5 20 ms 16 ms 16 ms hun0-7-0-0.orld71-cbr3.bhn.net [72.31.193.24]
6 45 ms 22 ms 21 ms ae-3-10.cr1.atl20.tbone.rr.com [66.109.6.104]
7 22 ms 22 ms 23 ms 107.14.19.38
8 19 ms 25 ms 21 ms ae-1-0.pr0.atl20.tbone.rr.com [66.109.6.177]
9 96 ms 96 ms 94 ms 72.14.219.56
10 22 ms 22 ms 21 ms 72.14.233.56
11 21 ms 23 ms 21 ms 66.249.94.20
12 23 ms 21 ms 28 ms 209.85.248.31
13 35 ms 35 ms 35 ms 209.85.253.137
14 24 ms 26 ms 23 ms yx-in-f190.1e100.net [74.125.45.190]
Trace complete.
>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [74.125.45.190]
over a maximum of 30 hops:
1 9 ms 8 ms 8 ms 10.55.144.1
2 6 ms 6 ms 5 ms ten0-0-0-3.orld41-ser2.bhn.net [72.31.194.216]
3 8 ms 11 ms 11 ms ten0-4-0-5.orld31-car2.bhn.net [71.44.61.12]
4 20 ms 28 ms 18 ms ten0-10-0-6.orld71-car2.bhn.net [97.69.194.144]
5 16 ms 23 ms 14 ms hun0-7-0-0.orld71-cbr3.bhn.net [72.31.193.24]
6 22 ms 21 ms 21 ms ae-3-10.cr1.atl20.tbone.rr.com [66.109.6.104]
7 26 ms 23 ms 23 ms 107.14.19.38
8 21 ms 23 ms 20 ms ae-1-0.pr0.atl20.tbone.rr.com [66.109.6.177]
9 23 ms 23 ms 22 ms 72.14.219.56
10 25 ms 23 ms 21 ms 72.14.233.56
11 21 ms 23 ms 24 ms 66.249.94.24
12 29 ms 30 ms 22 ms 209.85.248.29
13 29 ms 37 ms 34 ms 209.85.253.137
14 23 ms 23 ms 23 ms yx-in-f190.1e100.net [74.125.45.190]
Trace complete.
>tracert www.youtube.com
Tracing route to youtube-ui.l.google.com [74.125.45.190]
over a maximum of 30 hops:
1 8 ms 5 ms 6 ms 10.55.144.1
2 7 ms 4 ms 4 ms ten0-0-0-3.orld41-ser2.bhn.net [72.31.194.216]
3 9 ms 11 ms 11 ms ten0-4-0-5.orld31-car2.bhn.net [71.44.61.12]
4 24 ms 23 ms 23 ms ten0-10-0-6.orld71-car2.bhn.net [97.69.194.144]
5 15 ms 17 ms 14 ms hun0-7-0-0.orld71-cbr3.bhn.net [72.31.193.24]
6 21 ms 22 ms 34 ms ae-3-10.cr1.atl20.tbone.rr.com [66.109.6.104]
7 28 ms 23 ms 23 ms 107.14.19.38
8 19 ms 23 ms 21 ms ae-1-0.pr0.atl20.tbone.rr.com [66.109.6.177]
9 34 ms 31 ms 84 ms 72.14.219.56
10 22 ms 23 ms 22 ms 72.14.233.56
11 22 ms 23 ms 22 ms 66.249.94.20
12 25 ms 22 ms 21 ms 209.85.248.57
13 28 ms 20 ms 34 ms 209.85.253.137
14 21 ms 23 ms 21 ms yx-in-f190.1e100.net [74.125.45.190]
Trace complete.