Metal
join:2012-09-04
Sterling Heights, MI | reply to mackey
Re: Wow broke my house... Thanks this is the first truly useful post in this thread.
And to any of you who think it's ok for the installer guy to just unplug all my stuff and not say a word that's pretty damn pretentious. |
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| Well like others have said it really is not WOWs responsibility. Most installers dont know how the UVerse equipment works and I'm sure he didnt know what it was for. Yes maybe he could have asked but you need to take the responsibility of your home network. Do a little research before jumping in when you know that you have all these devices trying to connect. Instead of putting the blame on WOW man up and realize that your in the wrong for not opening up your mouth and asking. You had plenty of time to ask, when you called to get service and when the tech showed up. Be a little more pro active and stop passing the buck.
I think you should just man up and setup a network like a NORMAL household would. And no WOW doesnt run network cables for residential. |
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Metal
join:2012-09-04
Sterling Heights, MI | Dude the stuff was hooked up, he disconnected the Uverse boxes and unplugged my stuff.
You try wiring a quad level house. Since half of it is on a slab getting wiring upstairs is going to be a PITA,
I'm glad my kids figured out those Uverse boxes coax connections were live or they wouldn't have the stuff up there and they'd be in my living room (where they are again)
I'll man up to the point of thinking that guy should have told ME I'm breaking virtually every piece of equipment in every room of your house sans the actual TV's.
Like Belle Tire saying I installed those rims you wanted but damn your old tires didn't fit so your car's out back with the tires in the trunk.
cya |
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 mix
join:2002-03-19
Utica, MI | Isn't this why they invented wireless routers and network cards 10+ years ago? |
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| reply to Metal
Is it the WOW guy's fault if your TV breaks too? Or if by disconnecting the Comcast line into your house to hook up the WOW line you lose Comcast internet service? Maybe he should be responsible for your microwave too? Point is that he installed the service you requested, and you dropped the ball by not understanding that it didn't have a particular feature that you relied on. Like I said, it sucks, but it's not his fault that you were daisy-chaining your hardware together. Yeah, he should've given you a heads up, but pitching a fit about it won't change anything, because WOW doesn't run ethernet drops, not to mention that you never paid them to install ethernet. At this point about all you can do is call WOW and have them come out and hook up the Cat5 from your internet devices to the otherwise disconnected U-Verse boxes, unless you want to jump ship back to U-Verse. |
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Metal
join:2012-09-04
Sterling Heights, MI | said by Big Jimmy :Is it the WOW guy's fault if your TV breaks too? Or if by disconnecting the Comcast line into your house to hook up the WOW line you lose Comcast internet service? Maybe he should be responsible for your microwave too? Point is that he installed the service you requested, and you dropped the ball by not understanding that it didn't have a particular feature that you relied on. Like I said, it sucks, but it's not his fault that you were daisy-chaining your hardware together. Yeah, he should've given you a heads up, but pitching a fit about it won't change anything, because WOW doesn't run ethernet drops, not to mention that you never paid them to install ethernet. At this point about all you can do is call WOW and have them come out and hook up the Cat5 from your internet devices to the otherwise disconnected U-Verse boxes, unless you want to jump ship back to U-Verse.
When I ordered I specifically indicated I wanted Apples to Apples service. I suppose I should have known Apples to apples service is well our equipment isn't exactly as good and we don't have as many channels (no west coast feed) and we charge more per box per TV but yea... apples to apples. Just don't use all your stuff... (I should pay my bill in apples)
I'm going back to Uverse and reclaiming my living room. |
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| The only problem with that train of thought is that its not apples to apples. Its a totally different system. That didnt send a flag up to you? Your just one of those people that blames everyone else and never takes responsibility for anything. Have fun with uverse!! |
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 dfs
@wideopenwest.com | You need to go back to Uverse then and use their internet connection from thier dvr as i did for awhile. All other cable companys are like WOW.
You need to run cat5 or go wireless with them for internet. Maybe down the road WOW will update our media players to do the same. |
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| reply to Metal
Re: Wow broke my house... It seems logical they would say something but, I make a point of telling them what I have when making the appointment and BEFORE the friendly tech ever touches anything! Then he can't be shocked when I tell him to put it back or fix it. I like the car wheel/tire comparison! I've been fortunate with the installers/techs I've had out, all have been thorough and informative. Keeping my fingers crossed! |
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Reviews:
 ·WOW Internet and..
| reply to Metal
said by Metal:Thanks this is the first truly useful post in this thread.
And to any of you who think it's ok for the installer guy to just unplug all my stuff and not say a word that's pretty damn pretentious.
For you to sit there like a lump and expect any cable installer to research your custom network setup without any specific instructions or work order from you, and then to accommodate it again without any instructions or work order from you, is AWFULLY pretentious--not to mention the whining of a self-absorbed, entitled brat.
You have responsibility for how your life goes. If you want someone else to take on that responsibility, (a) you must pay him for that, and (b) you must explain exactly what you want him to do for that pay.
But you just sat there and expected him to take on extra work AND read your mind.
I'm floored by your sense of entitlement. |
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Reviews:
·WOW Internet and..
| reply to Metal
said by Metal:Dude the stuff was hooked up, he disconnected the Uverse boxes and unplugged my stuff. Why did you let him? This is about the only valid part of the complaint I can think of. He should have run his wiring and his equipment, which is completely separate from AT&T's equipment. The only unhooking anyone might have to do is unhooking AT&T's cables from the TV and then hooking up WOW's cables to the TV.
But all that would do is delay your sense of entitlement for a little while. When you realized the WOW boxes didn't have ethernet jacks in the back, you would be right back to where you are now--throwing a tantrum that "I'm entitled to WOW's equipment behaving exactly like AT&T's, because that's what I want and serves my needs".
It all comes back to you not taking ownership of your life.
You try wiring a quad level house.
I'll man up to the point of thinking that guy should have told ME I'm breaking virtually every piece of equipment in every room of your house sans the actual TV's. |
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Metal
join:2012-09-04
Sterling Heights, MI | PS
All of you see to know WOW equipment so good... they do have ethernet jacks in them, they're disabled.
I"ve rewired my house with ethernet over powerline connectos for the time being.
We may as well close this thread. |
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| It doesn't matter if they're disabled or not in your case, since they're not for distributing internet. They're there so that you can use Cat5 as a connection between the media players and base station, so even if they WERE active, you'd still be up a creek because you'd need an existing network to connect them to. |
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 Cthen
join:2004-08-01
Detroit, MI
 ·Verizon Wireless..
·Comcast
| reply to Metal
said by Metal:said by Big Jimmy :Is it the WOW guy's fault if your TV breaks too? Or if by disconnecting the Comcast line into your house to hook up the WOW line you lose Comcast internet service? Maybe he should be responsible for your microwave too? Point is that he installed the service you requested, and you dropped the ball by not understanding that it didn't have a particular feature that you relied on. Like I said, it sucks, but it's not his fault that you were daisy-chaining your hardware together. Yeah, he should've given you a heads up, but pitching a fit about it won't change anything, because WOW doesn't run ethernet drops, not to mention that you never paid them to install ethernet. At this point about all you can do is call WOW and have them come out and hook up the Cat5 from your internet devices to the otherwise disconnected U-Verse boxes, unless you want to jump ship back to U-Verse.
When I ordered I specifically indicated I wanted Apples to Apples service. I suppose I should have known Apples to apples service is well our equipment isn't exactly as good and we don't have as many channels (no west coast feed) and we charge more per box per TV but yea... apples to apples. Just don't use all your stuff... (I should pay my bill in apples) I'm going back to Uverse and reclaiming my living room. Did you mention to the phone rep all the details of what your current service was providing you with?
Are you aware that by law, at anytime during the first 30days (or is it 60?), you are free to cancel the service without having any extra fees or charges for doing so?
You are going back to Uverse to reclaim your living room and later you post that you have rewired your house for ethernet over power. So this means that the Uverse equipment is not even in your home? Where did it go? If it was in your home then it would be as simple as connecting it all back together and calling AT&T to be put back on the same package as you had been before. Hhmm interesting...
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"I like to refer to myself as an Adult Film Efficienato." - Stuart Bondek |
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