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Inssomniak
The Glitch
Premium
join:2005-04-06
Cayuga, ON
kudos:2

2 recommendations

reply to milnoc

Re: Incompetent technician cut off my Internet!

This thread is hilarious.

I've said it before, I'll say it again, anyone relying on Internet for income should always have 2 sources on 2 different physical mediums regardless if it's at a house or business (or apartment). I have 3 myself.
--
OptionsDSL Wireless Internet
»www.optionsdsl.ca


Angelo
The Network Guy
Premium
join:2002-06-18
at our place we have 3 lines also as our wifi is going up soon


nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to Inssomniak
said by Inssomniak:

This thread is hilarious.

I've said it before, I'll say it again, anyone relying on Internet for income should always have 2 sources on 2 different physical mediums regardless if it's at a house or business (or apartment). I have 3 myself.

+1. If your livelihood depends on internet service to make a living...ALWAYS have a backup...Hell, a company I worked for back in 2000 had their almighty T1 and the super duper 128k ISDN line because my boss the IT manager said "You know it may cost us extra money, but I don't want to incur the wrath of the CEO if he can't get his email...." I believe the ISDN line was about $200/month if memory serves me correctly where we had a Burstable T1 that cost about $800 or so a month, maybe $1k...anywho...

Sometimes its that "indirect cost" that makes it worth it in situations like this....nothing is infoulable....we are human and are therefore prone to error...

Would it suck for me if Bell came and actively killed my service? Sure, would that mean I couldn't check my work email and schedules and stuff? Sure...but I pay $53/month taxes included...which is about $1.70/day...

If I wanted redundancy, I'd pay the extra $53/month for a second service in my apartment...ultimately though its up to the OP to decide....and again TSI would be happy to credit you or adjust the billing date as they did in my case once the service is up and running....so again, its up to you.


milnoc

join:2001-03-05
H3B
kudos:2
reply to Inssomniak
said by Inssomniak:

I've said it before, I'll say it again, anyone relying on Internet for income should always have 2 sources on 2 different physical mediums regardless if it's at a house or business (or apartment). I have 3 myself.

I have other sources such as the two lines at my office, and the connection at my main client's premises.

Let me repeat the main problem here. The line was DISCONNECTED! This was NOT a case of equipment breakdown. Even the Bell tech this morning confirmed the problem was NOT with my own equipment and wiring. It was entirely on their side.

If this were an equipment breakdown, I could understand that. It happens to my own gear sometimes. But when a company DEPRIVES me of a service I've paid for in advance either through malice or incompetence, and nothing is done to properly expedite the issue, I get extremely angry.

Unfortunately, the dirty line got worse. I arrive home to find the modem lost sync once again. So this morning's visit has been A COMPLETE WASTE OF TIME. Four hours I've could have billed to my clients, now gone.

TekSavvy, you're on thin ice here! And I'm ready to bring out an axe!
--
Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live


Inssomniak
The Glitch
Premium
join:2005-04-06
Cayuga, ON
kudos:2
You do keep using the words, malice, deprived, malicious, incompetence, but at the end of the day, it was an accident, no one is really out to get you. Oh and deprivation of internet never killed anyone. You are just unlucky. You can get a credit for the downtime.

My 4 years young central air conditioner broke on Friday, now, if you want to talk about torture beyond hell itself, and deprivation of sleep beyond functionality, compounded by 2 young girls and a wife. That my friend is far worse than no internet!!!
--
OptionsDSL Wireless Internet
»www.optionsdsl.ca


milnoc

join:2001-03-05
H3B
kudos:2
It's called an incident. An accident implies there's no one to blame.

(Hot Fuzz )

Two young girls and a wife?

You're gonna have fun when they become teenagers! LOL!

Just gave TSI an ultimatum. Switch me over to cable at their expense including the modem purchase, or refund the entire month and cancel my account. And that doesn't include the fines, lost revenues, and costs that I'll be demanding from both companies once I've worked out all of the numbers.

There's still room to reach a out-of-court settlement here though. I'm not that greedy. But it'll require both companies to recognize and acknowledge publicly their current and past mistakes, not only towards me with this incident, but also to everyone else who's had their lines cut for no valid or justifiable reason.

Stay tuned!
--
Watch my future television channel's public test broadcast!
»thecanadianpublic.com/live

Bhruic

join:2002-11-27
Toronto, ON
kudos:2
Reviews:
·TekSavvy DSL
said by milnoc:

It's called an incident. An accident implies there's no one to blame.

Well, no, when there's a car "accident", someone is usually still to blame. Accident implies there was no intent. Which is likely the case here, unless the tech purposefully set out to disconnect your line, which seems unlikely.


milnoc

join:2001-03-05
H3B
kudos:2
Watch the movie "Hot Fuzz." You'll understand the quote.

And it actually makes sense.

said by Guspaz:

Have you considered cable?

I'll be moving out of the province very soon. The savings won't cover the initial setup costs for the time I'll be living in my old place before the move (within the next two years).
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