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Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4

1 edit
reply to Russ6

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

OK so then what about the need for this new remote control? »customer.comcast.com/help-and-su···-remote/ Should I expect to see this remote coming in the mail? I mean they do have the mailing address on file with the billing department...
I mean hell if they're rolling out this new guide onto set top boxes then they should be rolling out the new remotes as well, or do we need to stage a little "Occupy Wall Street" at Comcast's HQ in Philly?


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
Well Mike, do you have any STBs that are currently running On-Screen Guide versions 2.0 or 3.0, or an HD-DTA?

I didn't think any of those were available in our area yet.

From that webpage on the XR2 Remote:
The new XR2 Remote Control is rolling out with Comcast set-top boxes running the latest version of the on-screen guide - On-Screen Guide 3.0 (X1 Guide) and On-Screen Guide 2.0 (Barcelona), and with High-Definition (HD) Digital Transport Adapter (DTA) devices.

Russ6

join:2011-03-17
Houston, TX
kudos:1
The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and explains that X1 will initially be deployed to new customers.
quote:
@Nick, yes it should be around that same timeframe for Merrimack, NH as well that the X1 guide and platform would be available. New cable boxes and a professional installation would be required and there is likely an initial period where we will be deploying first to new customers.

Ted Hodgins replied to comment from Nick | September 6, 2012 2:38 PM

»blog.comcast.com/2010/05/new-gui···nt-57632
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to Mike Wolf
said by Mike Wolf:

OK so then what about the need for this new remote control? »customer.comcast.com/help-and-su···-remote/ Should I expect to see this remote coming in the mail? I mean they do have the mailing address on file with the billing department...
I mean hell if they're rolling out this new guide onto set top boxes then they should be rolling out the new remotes as well, or do we need to stage a little "Occupy Wall Street" at Comcast's HQ in Philly?

I think you will be able to use the existing remote for your STB, when you get the new X! guide.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
Glad to hear it though I still like the new remote, especially with the battery level testing command. I wonder what R&D would say. The DTA remote that comes with the Pace and Thompson DTA gear controls the RNG200N and the Platnium RNG200N remote control the Pace and Thompson DTA gear, so maybe the same can be said with the new remote?


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
Yes, I believe the XR2 remote supports the XMP IR remote protocol used by all the latest Comcast STBs and the DTAs.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
so then all I would need to do is obtain the XR2 or XR1 remote? I mean I would assume that the remotes would have the same buttons found on the platnium remote in a different position.

GoodOmens

join:2005-07-06
Arlington, VA
said by Mike Wolf:

so then all I would need to do is obtain the XR2 or XR1 remote? I mean I would assume that the remotes would have the same buttons found on the platnium remote in a different position.

If you have a RNG150N/RNG200N you won't need a new remote when the guide eventually gets pushed to the box (That is if they still have plans to update the boxes OTA). The existing remote will work fine.

The new remote is only for the next boxes.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
Thats good for customers who are familiar with the operation of the current remotes. I still like the new remotes.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to Mike Wolf
said by Mike Wolf:

I mean I would assume that the remotes would have the same buttons found on the platnium remote in a different position.

Well, in the description for the XR2 remote, it does say "there are fewer buttons so you can quickly find the functions you're looking for," and I do see that there are a few buttons missing, such as "FAV" and "HD Zoom," from the XR2 compared to the Platinum remote. Those functions appear to be accessed from inside the new on-screen guides (2.0 and 3.0) themselves.

You can compare the buttons/layouts for those 2 remotes by looking at their guides here:
"Platinum" Remote Guide: »media2.comcast.net/anon.comcasto···lver.pdf
XR2 Remote Guide: »media2.comcast.net/anon.comcasto···2911.pdf


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
Well I would assume that those "missing buttons" not found on the XR2 remote that are found on the platinum remote wouldn't do anything when used on a STB running the new guide, same as how the page up and page down buttons that were on the various remotes like this one »www.replacementremotes.com/store···1902.jpg and the silver and platinum remotes,
stopped working for the longest time with the SARA software until the S25 series software rolled out.

--
I'm always up for a good chat and helping with VoIP testing so my contact info is below.
Gigaset.net: Michael Wolf
Callcentric: 17772288600
SIP URI: sip:226976325024#9@sip.gigaset.net and sip:17772288600@in.callcentric.com
Skype: MikeWolf051

Russ6

join:2011-03-17
Houston, TX
kudos:1

1 edit
said by Mike Wolf:

Well I would assume that those "missing buttons" not found on the XR2 remote that are found on the platinum remote wouldn't do anything when used on a STB running the new guide, same as how the page up and page down buttons that were on the various remotes like this one »www.replacementremotes.com/store···1902.jpg and the silver and platinum remotes,
stopped working for the longest time with the SARA software until the S25 series software rolled out.

I wouldn't assume that. Comcast can program the X1 guide to respond to a button that is on an older remote but missing from the XR2 remote if it wants to. It may depend on the function of the button. I think removing the functionality of a button on an older remote would just make customers mad without providing Comcast any benefits.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
Really depends on the button.

Russ6

join:2011-03-17
Houston, TX
kudos:1
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and states that to get On-Screen Guide 2.0 you have to get AnyRoom DVR service which requires a professional installation and STBs with On-Screen Guide 2.0 preloaded. This wasn't clear in his previous blog entries, but it was implied.
quote:
Ted, according to your reply to Dan on 9/21/12, am I correct in saying the only way I can get On-Screen Guide 2.0 is to have my present RNG-200N and three RNG-150's changed by a technician, at the house and also subscribe to Any-Room DVR?

Walter | September 23, 2012 7:00 AM

»blog.comcast.com/2010/05/new-gui···nt-59834
quote:
Yes, that is correct. Also need be in an area that has On-Screen Guide 2.0 available.

This new guide experience is currently available in the areas listed below where we use SA/Cisco-branded cable boxes:

Florida, Georgia, South Carolina, Mississippi, Tennessee, Louisiana, and Minnesota.
New Mexico is also scheduled for this year.

The new On-Screen Guide 2.0 is delivered to our newest cable boxes (both the Cisco RNG 200N and Cisco RNG 150N) via a different and newer protocol and technology (called OCAP or tru2way).

The Cisco RNG boxes that you have in your home today are not assigned to the tru2way mode and can't be easily flipped or changed into that mode and preserve the current DVR recordings, favorites and other user configurable settings which would be an unfavorable customer experience.

Ted Hodgins replied to comment from Walter | September 24, 2012 10:56 AM

»blog.comcast.com/2010/05/new-gui···nt-60004
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
It's official, their idiots.
(unfollows topic)


cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3
said by Mike Wolf:

It's official, their idiots.
(unfollows topic)

Seconded...

Cya!

Russ6

join:2011-03-17
Houston, TX
kudos:1
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and states that older STBs may only display limited guide data and should be replaced. Note, this also applies to the SA 2200 which should be replaced with a newer SA or Cisco STB.
quote:
Why does my on-screen TV Listings guide only show programming for at most 6 hours in advance? After that, everything is To Be Announced. How can I improve or fix my TV Listings Guide?

Dwight Oltmanns | September 24, 2012 2:24 PM

»blog.comcast.com/2010/05/new-gui···nt-60017
quote:
@Dwight Oltmanns, I took a look at your account and it looks like you have Motorola DCT 2000 cable boxes. Those are older cable boxes and they do have limited memory capabilities in regards to guide data. In order to get more guide data to display, I would recommend that you exchange your cable boxes for a DCT 700 or anything other than a DCT 2000.

A newer cable box has more memory and will display more days out of guide listings data.

All of our DVRs show about 13-14 days worth of guide data.

Ted Hodgins replied to comment from Dwight Oltmanns | September 25, 2012 11:51 AM

»blog.comcast.com/2010/05/new-gui···nt-60171
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'