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Boldwin89

join:2012-08-02
Montreal, QC

[DSL] Speedtouch 516 - Random PPPoE disconnects. Modem works fin

Why is my internet cutting off at random times mostly during the evening? It does this for 5 seconds and then it reconnects back. I have this at least 10 times a day...

BrianV

join:2008-11-17
Long Sault, ON
kudos:1

Re: [DSL] Speedtouch 516 - Random PPPoE disconnects. Modem works

I experienced the exact same about a week ago, before it resolved itself. Only my disconnects were climbing up towards 1 every two minutes... Yet my line stats looked great!

I have another modem incoming to test with if this happens again. Might be something problematic at Bell's end.

MZB

join:2010-11-25
Dunrobin, ON
reply to Boldwin89
Radio frequency interference problem? Something only switched on in the evenings?

Is this a loss of sync or a pure PPPoE issue? 516 event logs might give some clues.

Boldwin89

join:2012-08-02
Montreal, QC
reply to Boldwin89
Is there any sort of remedy to this ? It keeps doing it everyday...

LondonOntGuy

join:2004-05-12
London, ON
reply to Boldwin89
I had a Speedtouch 516 back when I had Execulink and the same thing happened. Basically the modem has shat the bed. It's time for a new one.