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PaCK Fan

Richmond, VA
reply to carloliveira

Re: Problems with FIOS renewal.....

I just had a similar issue with the Fios App for iPhone. I use that to pay my Fios bill but for the past few times I have gotten an error message when submitting the payment info so I wound up paying on the verizon website. Anyway, I started off with technical support at 800-Verizon and got bounced all over the place. Even had a payment specialist with Fios services tell me this was a Verizon Wireless issue since it involved my iPhone, totally missing the point. Finally got a girl on the Fios tech side who let me know that yes, they have an issue with the app and are working on fixing it. Of course, the app has no contact info to report problems with the actual app. How hard is it to get the internal word out that "hey, our Fios App for iPhone is not able to take payments at this time, so if you get a call blah blah blah"...


Denville, NJ
they played with my head for two weeks and i couldn't take it any more either, they bounced me around endlessly blaming some other department till I finally went a step above them, but then again it didn't solve anything other people are unfortunately going to suffer the same fate....


Santa Monica, CA
Verizon service -- phone, internet, and FiOS -- is great.

Verizon billing leaves a lot to be desired.