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pd0x33

@comcast.net
reply to travelguy

Re: [Connectivity] New SB6120/6121 Firmware Released

Just power cyclced my 6120 for kicks, and finally got 1.0.6.6. I had assumed it would have been forced on me by now, but hadn't. I noticed in the upload section, 2 of the 3 channels have "success", but the middle one, has "T4 timeout". Is that such a bad thing? Would power cycling again maybe fix that? If it's that big an issue?


travelguy

join:1999-09-03
Santa Fe, NM

said by pd0x33 :

Just power cyclced my 6120 for kicks, and finally got 1.0.6.6. I had assumed it would have been forced on me by now, but hadn't. I noticed in the upload section, 2 of the 3 channels have "success", but the middle one, has "T4 timeout". Is that such a bad thing? Would power cycling again maybe fix that? If it's that big an issue?

Have you tried speedtest.comcast.com to see what your upload speeds are and how they compared to what they were?

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
reply to pd0x33

said by pd0x33 :

Just power cyclced my 6120 for kicks, and finally got 1.0.6.6. I had assumed it would have been forced on me by now, but hadn't. I noticed in the upload section, 2 of the 3 channels have "success", but the middle one, has "T4 timeout". Is that such a bad thing? Would power cycling again maybe fix that? If it's that big an issue?

What are you upstream levels? The middle channel having T4 timeout means it didn't successfully bond all 3. You will also have a message in your log updated every minute or so. It will work well otherwise.

Basically, for upstream bonding, the limits are 51 dB for 3+ channels, 54dB for 2 channels, and 57dB for one.

1066 is the firmware released in July.


koitsu
Premium,MVM
join:2002-07-16
Mountain View, CA
kudos:23

1 edit

The T4 timeout oddity, as well as the "Offline" modem status being shown when the connection is fully 100% working, are known 1.0.6.6 firmware bugs. It's been discussed pretty heavily over on the official Comcast forums. Possibly 1.0.6.8 fixes these -- I need release notes before I can say.

I'd like to know where you got the power level "guideline" numbers for upstream channel bonding from. This is the first I have ever seen this mentioned (specifically that multiple bonded upstream channels have more strict power levels). Even the FAQ doesn't jibe with those numbers. So where did you get them? To my knowledge based on service techs I've spoken with in the past, anything above 52dB is considered "volatile", meaning "not acceptable" and Comcast will do something about it, regardless of channel bonding in use or not (this is also supported by the FAQ). I've also been told that 54 dB is permitted on rare occasion (when the environment/cabling/topology is analysed and determined to be as good as it'll get).

To pd0x33 -- reboot your modem (do not do factory reset, just reboot it) and you'll find the anomaly disappears (until you either lose sync, lose a channel, or have some kind of other issue that results in problems).

travelguy See Profile's comment is spot on here, folks. Comcast is almost certainly testing 1.0.6.8 in very small (read: limited) areas first. This model is nothing new; it's how they've done it for a long time now.
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.



DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:15

3 recommendations

said by koitsu:

The T4 timeout oddity, as well as the "Offline" modem status being shown when the connection is fully 100% working, are known 1.0.6.6 firmware bugs. It's been discussed pretty heavily over on the official Comcast forums. Possibly 1.0.6.8 fixes these -- I need release notes before I can say.



--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

swalker

join:2006-03-24
reply to koitsu

said by koitsu:

I'd like to know where you got the power level "guideline" numbers for upstream channel bonding from. This is the first I have ever seen this mentioned (specifically that multiple bonded upstream channels have more strict power levels). Even the FAQ doesn't jibe with those numbers. So where did you get them? To my knowledge based on service techs I've spoken with in the past, anything above 52dB is considered "volatile", meaning "not acceptable" and Comcast will do something about it, regardless of channel bonding in use or not (this is also supported by the FAQ). I've also been told that 54 dB is permitted on rare occasion (when the environment/cabling/topology is analysed and determined to be as good as it'll get).

»[Connectivity] Bonded upstream and modem sync/T4 issues


koitsu
Premium,MVM
join:2002-07-16
Mountain View, CA
kudos:23
reply to DrDrew

Thank you. I don't see the specific bugs mentioned, but it may be possible that in the 2nd bulletpoint of section 8.1.2 they re-worked the logic surrounding that code thus fixed the underlying bugs. I'll let folks know if/when the time comes.
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.



koitsu
Premium,MVM
join:2002-07-16
Mountain View, CA
kudos:23
reply to swalker

Interesting! I reviewed my modem logs for the past 30 days, and I can confirm that I've ONLY seen a power level higher than 52dB on upstream channels using QAM16 modulation. Those using QAM64 appear to top out at about 51dB for me. So thanks for pointing me to that information -- I appreciate being corrected and learning something! (Looks like the DSLR/BBR FAQ should be updated to reflect this too, at least as far as when bonding on DS3.0 is in use).

The bug/issue andyross See Profile was experiencing in that thread looks like it should be fixed in 1.0.6.8 (2nd bulletpoint of section 8.1.2 of the release notes posted by DrDrew See Profile); meaning the modem shouldn't continually reboot in that situation any longer.
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.

bman212121

join:2005-06-09

That's interesting koitsu. That would definitely explain why it T4's faster than I thought it should. (Was thinking 52db max because the QAM16 would show that)

The one thing I'm not sure if it was addressed or not was when I had even better signal levels than I do now my modem would "runaway" and T4. I would start at 44dBmV on all of the channels and it would creep up to 48dBmV. From there it would either go up to 51dBmV and time out or come back down to normal levels. 7dBmV is a lot of swing and might have indicated another issue they were having.



koitsu
Premium,MVM
join:2002-07-16
Mountain View, CA
kudos:23

Agreed -- 7dB is a very big delta. I imagine some of the techs here on the forum might have some ideas as to how things could start at 44 then eventually "settle" at 51. I personally haven't ever seen that, but I totally believe you, and would love to know how that kind of thing manifests itself (or if it's normal at that). Always interested to learn more about cable tech!
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.


andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

My rough theory is that the modem may not be cleanly transmitting and some noise could be leaking between channels, causing issues at the CMTS.



Scree
In the pipe 5 by 5

join:2001-04-24
Mount Laurel, NJ
reply to koitsu

Perhaps this 6121 datasheet helps... »www.motorola.com/web/Business/Pr···heet.pdf


Siobhan

join:2008-03-30
Houston, TX

2 edits
reply to pd0x33

Received this firmware for my SB6141 today when I unplugged the coax to replace old weather boots:

Jan 01 1970 00:00:14 6-Notice N/A Cable Modem Reboot from shell ;CM-MAC=20:e5:64:xx:yy:zz;CMTS-MAC=00:13:5f:05:49:53;CM-QOS=1.1;CM-VER=3.0;
Dec 04 2012 14:38:59 6-Notice E112.0 SW download Successful - Via Config file
Dec 04 2012 14:36:13 6-Notice E102.0 SW Download INIT - Via Config file d11_m_sb6141_speedtierextreme2_c01.cm


So now the help page shows this:

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.8-SCM01-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: 112233445500006677889901
Firmware Build Time: Aug 30 2012 15:35:46
 

Glad this has finally gone to general release, but can't wait for the SB6141 to be IPv6 certified on Comcast's list, since it shouldn't be much different than the SB6121 that already is (listed). Motorola's datasheet for it states that they share the same firmware.