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WadeG

join:2012-08-22
Cadiz, KY
Reviews:
·Mediacom
reply to WadeG

Re: [KY] Slow speeds for months and still no fix.

Well MediacomChad I had the area supervisor at my house again and still not fixed. He even told me he wants me to go away (not very professional). Now I have a new DOCSIS 3.0 modem and getting the same slow speeds as always. In 2 weeks I have had 4 techs to my house and they replaced everything form the road to my modem and the modem too. What now? Replace my house?


Anonymous
Premium
join:2004-06-01
IA
kudos:2
They can only do so much and if people keep calling they become a nuisance. It sucks but that's the way it is.

PS Not sure why people insist on getting a supervisor out. Sure most of them were field techs at one point but most of the time they have not been in the field for years and have no tools to do cable work.
--
I speak for myself, not my employer.


Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom
said by Anonymous:

They can only do so much and if people keep calling they become a nuisance.

What a way to run a business, Tell those that have poor service (and actually have the audacity to complain about it) to go away.

7 years ago when I first had Mediacom cable I was in the same position. Constant problems weekly for over a year and half period. I complained and complained. Mediacom went thru the motions but never did give me satisfactory service. I finally left and went to DSL which for 6 years was rock solid and reliable.

Now thanks to Mediacom Chad I am once again "trying" Mediacom Internet. For 6 months their service has been "adequate". I will never again allow myself to get into the position of suffering thru poor service- from ANY company. If Mediacom ever gives me the poor service like they did 7 years ago I will be back to DSL in a heartbeat.


Doityourself

@mycingular.net
reply to WadeG
Why don't you just cancel your service and find another provider. Get DSL service or go with a wireless provider. It obvious they don't have much interest in getting this fixed. If other people in the area were complaining they would probably have some more incentive. Right now it's probably just you. Or calm down, downgrade to 3 or 12 mbit service and help yourself to a lower bill. It's not the end of the world if you're not getting exactly 20 mbit.


VeN0mizer

@myvzw.com
reply to Anonymous
Hook up an old unprovisioned modem...utilize the handy dandy http daemon included on 99.99999% of modems...look at downstream/upstream dBm and SNR levels on the diag page...there's your fancy signal checking tool *rolls eyes at unequipped techs who refuse to improvise*

WadeG

join:2012-08-22
Cadiz, KY
Reviews:
·Mediacom
reply to Anonymous
I didnt ask for the supervisor or the other techs 3 days in a row to show up. They came unannounced and did some test with their own pc's. They look and me and say "What do you want me to do?". I am not a tech nor claim to be. I just want what I have paid for and not getting.


Lazy Senior

join:2012-01-10
Cobden, IL
kudos:1
Reviews:
·Mediacom
reply to Doityourself
said by Doityourself :

If other people in the area were complaining they would probably have some more incentive. Right now it's probably just you.

This is the BIG problem for Mediacom. One unsatisfied customer is almost guaranteed to tell others about his poor experience with Mediacom. Not only locally but on the internet.

My village is a perfect example. Mediacom has such a poor reputation here that it is extremely difficult for them to get new customers. Word gets around in a small town, and Mediacom pays the price by not getting the volume of customers they should have. Competition like DSL and the TV satellite companies make Mediacom pay a very high price for poor customer service...

WadeG

join:2012-08-22
Cadiz, KY
Reviews:
·Mediacom
reply to Doityourself
I agree that DSL is an option but I do not even have phone lines in my house. I know I am not the only 1 complaining that they are not getting close to what we are paying for. I was just thinking that if I post on more than the Mediacom forum that Mediacom would get up and fix the issue. I have found out that they do not care what kind of service they provide you just better pay for it.


XeveX

@mchsi.com
reply to Doityourself
I'd love to find another provider, but Mediacon is a monopoly corporation here... It was SUPPOSED to be regulated by the local municipality, but the city is controlled by the corporate money here now. The corporations are not bound by law, and they're even being allowed to be judge and jury if they 'feel' someone has broken the law over their connections...

My serviced are still at half the promised speed. Still not fixed and being ignored now.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
XeveX, I will be happy to look into the speed issues you area currently having. Can you send me an IM with your account or phone number?

WadeG

join:2012-08-22
Cadiz, KY
See not just me it the area. Controlled by Mediacom ignored by Mediacom. There motto is "Fastest internet vs dial up". Throw your money at us and we will give you what you get. Cancel and pay us more.