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TSI Jon
Premium
join:2011-08-24
canada
kudos:10
reply to creed3020

Re: [Cable] Kitchener down for anyone else?

It seems to be DHCP in Waterloo/Kitchener but not official yet. Still looking into it.



Sukh

@bell.ca

I'm down as well in Doon area. Any ETA on fix?



TSI Jon
Premium
join:2011-08-24
canada
kudos:10

No ETA as of yet, will post when I have something.


nbinont

join:2011-03-13
kudos:2
Reviews:
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·TekSavvy Cable
·Bruce Telecom
reply to TSI Jon

said by TSI Jon:

It seems to be DHCP in Waterloo/Kitchener but not official yet. Still looking into it.

That was my experience as well - though on Sunday. Was unable to get an IP address (timeout on DHCP request). Modem DS/US was fine. It's as if the DHCP server was down/out of IP addresses/decided to ignore a particular modem MAC for a while (changing the router's MAC didn't help).

Waiting an hour and performing a hard reset (with the reset button) seemed to fix it. Might just be that there were free IP addresses at the instant I reset, or might just be that the DHCP/Modem finally started talking nice again.

DCM475: Software Version: STAC.02.08. 8x4 bonded.


Guido

join:2008-04-01
Kitchener, ON
reply to TSI Jon

Yarr.... still down in Kitchener. Any updates?



Nagilum
Premium
join:2012-08-15
Kitchener, ON

It's back up for me and a number of others. Have you tried power cycling your modem?



Guido

join:2008-04-01
Kitchener, ON

Yeah, repeatedly... Mine was one of the last ones to come back during the previous outage too... I'll give it 'til morning then hit the direct forum. Thank goodness for having a backup connection (hurrah for working for an ISP that does DSL!)


nbinont

join:2011-03-13
kudos:2

If it's a DCM475, try a factory reset (usually a paperclip on a reset button). Strangely that worked for me.