US Cable Support > Comcast HSI > [Speed] My French Car Forum is Being Throttled - But Why?

reply to Imagnu

Re: [Speed] My French Car Forum is Being Throttled - But Why?

Go to the Command Prompt (under Windows 7/Vista it can be found by typing CMD, and under Win 2000/XP it can be found by going to Run and typing in CMD).

Then type "tracert autodejavel.fr"

I received an email back from NOC@tinet.net - requesting a service ID which I do not have - will have to call them again. I really need this resolved as it is hurting my business. I am a web designer - I am hosting all of my websites on one server located in the UK - but my clients - like myself - are located in the USA and many use comcast. My clients are now complaining that their websites are not working - and if I can't get this fixed quick - I will need to move almost 200 websites to a different server. As soon as I noticed a problem I started to search for a solution which is how I found this forum. I will contact Inteliquent and try to get them to open a service ticket even though I am not a customer of theirs - as this is a problem they need to deal with anyway. I will keep you informed of my progress. Megan

reply to Imagnu

reply to Imagnu

reply to jlivingood

reply to Imagnu
I'm with you, imagnu. Something has radically changed for the worse just 5 days ago, and like you, I wrote to tinet.net. However, all they said to me was that they didn't finad any issues with their network (see below) and sent me their tracert routing:

"After further investigation I do not find any issues on our network that would cause the packet loss that you have reported. The following is a copy of our trace route monitor to 85.165.110.194.

My traceroute [v0.69]
ams20-re0 (0.0.0.0)(tos=0x0 psize=64 bitpattern=0x00) Fri Sep 21 06:59:02 2012
Keys: Help Display mode Restart statistics Order of fields quit
Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. schlund-gw.ip4.tinet.net 0.0% 291 6.8 10.4 6.7 60.5 8.4
2. te-4-1.bb-c.act.fra.de.oneandone 0.0% 291 21.0 13.4 6.7 73.4 10.9
3. te-1-3.bb-c.tp.kae.de.oneandone. 0.0% 291 28.0 27.6 23.7 139.4 10.5
4. ae-1.gw-dista-a.bap.rhr.de.onean 0.0% 291 13.1 18.0 9.8 386.6 30.6
5. vl-1991.gw-ps5.bap.rhr.de.oneand 0.0% 290 10.3 14.7 9.9 67.8 9.8
6. kundenserver.de 0.0% 290 9.7 15.9 9.6 155.5 18.0

So, what next? Let's hope JLivingood at Comcast in Philly can fix things... please!!!

And here it is, 2:40 p.m. PDT and the site ( »autodejavel.fr )won't load.... again. And this morning until at least lunchtime, it worked fine.

$ wget http://autodejavel.fr/
--2012-09-21 14:51:54--  http://autodejavel.fr/
Resolving autodejavel.fr... 82.165.110.194
Connecting to autodejavel.fr|82.165.110.194|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/html]
Saving to: `index.html'
 
    [             <=>                       ] 49,526      9.66K/s   in 5.0s
 
2012-09-21 14:52:00 (9.66 KB/s) - `index.html' saved [49526]
 

Yep - I agree John- it works for a bit and then stalls out. I am on it now, and it was normal, but now it's back into its crawl-speed. It only partially loads the section called "le Citrojournal," stalls, and then 30 seconds after, it fully loads.

reply to Checkerboard

reply to Checkerboard
My hosting company is Fasthosts.co.uk

Their site and many of my websites will not load again this evening.

Tracert

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Oengo>tracert fasthosts.co.uk

Tracing route to fasthosts.co.uk [213.171.195.48]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 312 ms 457 ms 573 ms 71.200.166.1
3 16 ms 18 ms 15 ms te-7-1-ur01.oceancity.md.bad.comcast.net [68.85.
134.137]
4 18 ms 16 ms 13 ms te-4-1-ur01.salisbury.md.bad.comcast.net [69.139
.174.198]
5 16 ms 11 ms 14 ms te-7-3-ur01.cambridge.md.bad.comcast.net [69.139
.174.210]
6 16 ms 21 ms 18 ms xe-13-0-1-0-ar04.capitolhghts.md.bad.comcast.net
[69.139.174.194]
7 19 ms 19 ms 19 ms pos-5-7-0-0-cr01.ashburn.va.ibone.comcast.net [6
8.86.90.85]
8 16 ms 18 ms 16 ms be-15-pe04.ashburn.va.ibone.comcast.net [68.86.8
4.222]
9 19 ms 16 ms 20 ms xe-11-2-0.was10.ip4.tinet.net [173.241.131.61]
10 103 ms 102 ms 101 ms xe-4-1-0.ams20.ip4.tinet.net [89.149.180.137]
11 114 ms * * schlund-gw.ip4.tinet.net [213.200.75.94]
12 129 ms 128 ms 131 ms te-1-2.bb-c.the.lon.gb.oneandone.net [212.227.12
0.134]
13 137 ms 129 ms 127 ms te2-1.prt0.fhcon.fasthosts.net.uk [88.208.255.57
]
14 134 ms 132 ms 127 ms po-96.prt0.fhdis.fasthosts.net.uk [88.208.255.97
]
15 129 ms * 318 ms 88.208.255.5
16 * 126 ms 126 ms server213-171-195-48.livedns.org.uk [213.171.195
.48]

Trace complete.

C:\Users\Oengo>
______________________________

It sometimes loads and sometimes doesn't but it is very slow now at 6:32 pm est usa - even if the mail site loads when I try to log into my control panel it freezes at the username and password.

reply to Checkerboard
I also noticed with this tracert oneandone is also a shared route - maybe that is causing some of the hangup.

reply to Checkerboard
Read in depth the sites JohnInSJ has posted. The problem is the site design where it needs constant refreshes of many elements and right now some of them are failing to promptly update (could be the server or user demand)
As you note it changes at different times of day, but during the worse monments by the time the slow element is served the other elements need updating and the process starts again.
Lock your css, limit the refreshes, limit or cache the graphics and it runs pretty well for a site 8K miles away as the crow flies

I am currently designing a sample website for one of my clients - I haven't even optimised it yet as it is only a sample of a possible design and it got an 83 out of 100 on the google speed test

»developers.google.com/speed/page···le=false

and this evening it won't load at all or sometimes only loads the words - it is not a complete website but the front page slide show should still work - it is so intermittent.

»5.tophatz.com/

 
$ traceroute 5.tophatz.com
traceroute to 5.tophatz.com (88.208.252.204), 30 hops max, 60 byte packets
 1  70.89.67-118-BusName-smpls.sfba.hfc.comcastbusiness.net (70.89.67.118)  0.437 ms  1.364 ms  1.689 ms
 2  73.71.192.1 (73.71.192.1)  12.080 ms  16.962 ms  33.777 ms
 3  te-0-0-0-0-ur14.sanjose.ca.sfba.comcast.net (68.85.190.213)  15.922 ms  17.057 ms  17.149 ms
 4  69.139.198.166 (69.139.198.166)  18.304 ms 69.139.198.158 (69.139.198.158)  19.265 ms 69.139.198.166 (69.139.198.166)  19.364 ms
 5  he-2-13-0-0-cr01.sacramento.ca.ibone.comcast.net (68.86.90.141)  29.367 ms  30.175 ms  30.266 ms
 6  pos-0-7-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.85.46)  22.599 ms  23.145 ms  22.404 ms
 7  pos-0-6-0-0-pe01.11greatoaks.ca.ibone.comcast.net (68.86.85.66)  23.613 ms  20.474 ms  17.314 ms
 8  xe-9-3-0.sjc10.ip4.tinet.net (213.200.80.165)  22.236 ms  23.410 ms  23.164 ms
 9  xe-10-1-0.ams20.ip4.tinet.net (89.149.182.161)  175.665 ms xe-7-1-0.ams20.ip4.tinet.net (89.149.182.165)  185.983 ms  186.973 ms
10  schlund-gw.ip4.tinet.net (213.200.75.94)  203.166 ms  203.250 ms *
11  te-1-2.bb-c.the.lon.gb.oneandone.net (212.227.120.134)  202.524 ms  202.790 ms  202.888 ms
12  * te2-1.prt0.fhcon.fasthosts.net.uk (88.208.255.57)  205.873 ms  204.811 ms
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reply to jlivingood