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MajorPewPew

join:2010-09-19
reply to Quake110

Re: What is Velcom?

said by Quake110:

I'm currently with Velcom DSL from 2008 and I've had good service from them.

TBH, you cant really judge a company's CS until you run into a problem. Your experience tells me that Velcom has decent reliability, but what of their CS? Ever had an extended outage? How long was the outage? How long was the que during the call to tech support? Was tech support actually helpful? etc etc...

--
Feel the SPEED, the SPEED!!!

coldmantis

join:2005-02-04
Have Velcom for a while now maybe 5+ years, decently reliable service. Was down for 4 days last week due to bell pulling my line by accident, things I notice when calling in is that you have to call a few times because for whatever reason their phone system likes to hang up on you. When calling for support the wait is no like 30-60 minutes more like 15+ average

velcomrob
Premium
join:2006-11-28
Brampton, ON
we are still here. reading the boards from time to time. september/oct are the busiest months for us, it may take longer to reach support or sales. apologies.

if you can PM me about the disconnects on the phone system with some details, I want to try to find out whats going on.

thanks.


FiReSTaRT
Premium
join:2010-02-26
Canada
Reviews:
·Velcom
reply to coldmantis
said by coldmantis:

When calling for support the wait is no like 30-60 minutes more like 15+ average

Lol 15-30 or even 60min is NOTHING based on the current standards of a couple of bigger players... At least you don't get a drone from India that will read a script to you, but won't really help you fix anything
--
If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.
—George Bernard Shaw


Redfox

join:2007-12-04
Canada
reply to MajorPewPew
I have been with Velcom for four years now and I am satisfied overall. Glitches did happen sometimes but I never had service outage yet. As per CS, I used their ticketing system and their response was very good.