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coldmantis

join:2005-02-04
reply to MajorPewPew

Re: What is Velcom?

Have Velcom for a while now maybe 5+ years, decently reliable service. Was down for 4 days last week due to bell pulling my line by accident, things I notice when calling in is that you have to call a few times because for whatever reason their phone system likes to hang up on you. When calling for support the wait is no like 30-60 minutes more like 15+ average


velcomrob
Premium
join:2006-11-28
Brampton, ON

we are still here. reading the boards from time to time. september/oct are the busiest months for us, it may take longer to reach support or sales. apologies.

if you can PM me about the disconnects on the phone system with some details, I want to try to find out whats going on.

thanks.



FiReSTaRT
Premium
join:2010-02-26
Canada
Reviews:
·Velcom
reply to coldmantis

said by coldmantis:

When calling for support the wait is no like 30-60 minutes more like 15+ average

Lol 15-30 or even 60min is NOTHING based on the current standards of a couple of bigger players... At least you don't get a drone from India that will read a script to you, but won't really help you fix anything
--
If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.
—George Bernard Shaw