1 edit | [IL] Ultra50? So, had a tech visit today. Mediacom Chad set this up because after he provisioned my modem for Ultra50 service, I was not getting the speeds I should have been (averaging in the low 30's for download but consistent 5 upload). This was after I saw that the service was available for my address according to Mediacom's website & had confirmed this with Chad.
Well the tech was here for about 15 minutes this morning. He said all my signals looked fine, but there were supposedly 2 modems on my service (not actually the case so one was removed from the account). After spending most of his time here on the phone with someone else discussing how to resolve my issue (and to be sure to have notes added to my account specifically to "cover his ass"), he told me that he wasn't even sure if my city had Ultra50 available. Then he told me that my city was having some issues, but didn't give me any more info.
I'm not an unreasonable person and I completely understand that issues like this could happen (and likely will), but after my visit, I'm not really sure anything was or will be resolved. All I know is that my bill will be higher. Also, my download speeds were magically higher during the visit, but now my upload was back around 1.5ish.
I guess what I am saying is NOW WHAT?
This morning:
Please note that in reality I am no where near Springfield, MO & definitely not within 50 miles.
Also:
As was posted in another topic, my usage meter states my current package is Ultra50, but my monthly usage allowance is only 250GB. |
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 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Are you getting these speeds with or without a wireless router? Also, it can take up to 24 hours for the Usage meter to update. We are aware that some of them aren't updating with the allowances as they are changing with your account, but with you being on Ultra 50, you do have the 999 GB allowance. |
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| With a wireless router, but not using a wireless connection to do the speed test. Router is brand new (purchased & installed on Saturday). Tech did not try bypassing the router. Was getting 5 upload a few days ago, but with worse download speeds.
I understand that my usage meter will take a while to update. No complaint here, just putting the info out there. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Can you run a test without the router? I just want to see if there is any change at all. |
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2 edits | The above was a test the tech ran & I just ran. We both got the same results, but I have no idea what they mean.
Without router:
So, what now? |
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| reply to wacko1128
Any ideas? |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I see some pretty bad upstream signal issues that can cause low upload speeds. |
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1 edit | Interesting. The tech (who I never saw do any check and assume someone he was on the phone with had checked) mentioned that my signals looked fine and that nothing was wrong @ my house.
Also, is there any reason that speedtest.net thinks I am now located somewhere in south-central Missouri rather than central Illinois? This changed when you provisioned my modem. Just seems strange. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Its not just at your location. I am seeing an issue in the area. |
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| The tech did mention that there may be something wrong in the area, but was very non-specific and didn't mention if they would be working on the problem (not to mention that he didn't know if our town had Ultra 50 service).
Is there any info you could give me about this issue? Of course it doesn't need to be very specific, just something along the lines of "it will be fixed" & hopefully soon.
I didn't notice any problems with my service before this upgrade. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Do you notice any issues with your service since the upgrade? |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I have escalated this issue to the Area Manager. As soon as I get an update, I will let you know. |
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| reply to MediacomChad
1. Not getting upload speeds as advertised.
2. Inconsistent download speeds on large files (goes up & down a good deal compared to before where the flux was quite minor).
I don't hate it & am not angry. Just trying to get the best service that I am paying for. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | I completely understand. |
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| Best of the night:
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Thank You for the update. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | reply to wacko1128
Maintenance has done some additional work in the area. How is your service running now? |
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| I will check this evening when I get home from work and let you know. |
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MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Thank You |
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| reply to MediacomChad
Connection is pretty much exactly the same. Doubt there are many other people on these lines in this town with the same service tier so I'm pretty sure nothing is overloaded. Hope they find a fix sometime soon.
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