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Re: [Speed] Slow & stalled UK & EU websites for the past week onIt would be nice if someone at Comcast who works on these types of problems could tell us what the general problem is and what the timeline is to have it resolved. When I call the support number all they can tell me is that a ticket has been submitted. For all I know not enough important people are complaining and they are just throwing up their hands with the "its not our fault excuse". Is the only solution to switch to Verizon or ATT? |
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NormanSI gave her time to steal my mind away MVM join:2001-02-14 San Jose, CA TP-Link TD-8616 Asus RT-AC66U B1 Netgear FR114P
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said by brianapp6:For all I know not enough important people are complaining ... Probably true. I can count the number of friends and family I know who just surf (not host with) offshore sites on the finger of one hand; and he crosses the Pacific, not the Atlantic. My guess is that you are probably the most important Comcast user complaining about their peering problem. |
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ccnetengComcast Employee Premium Member join:2008-02-06 Philadelphia, PA 1 edit |
to brianapp6
said by brianapp6:It would be nice if someone at Comcast who works on these types of problems could tell us what the general problem is and what the timeline is to have it resolved. When I call the support number all they can tell me is that a ticket has been submitted. For all I know not enough important people are complaining and they are just throwing up their hands with the "its not our fault excuse". Is the only solution to switch to Verizon or ATT? The general problem was identified in a previous post but the corrective action was external to our network and we needed to have other Internet entities (not all Internet parties have relationships and SLAs) to correct some routing. Please be assured that engineers were working this, making calls, emails, showing proof of issue, etc. It is unfortunate that the problem took several days to correct and sorry for the inconvenience in reaching your web site. I hope the changes have fixed your specific issue, but please post additional if it has not. |
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1 recommendation |
Working fine for me thanks - everything seems back to normal speed now - an occassional slow loading page - but no pages freezing on load - thanks for all your help |
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to ccneteng
on 10/2 I am up to 50k/sec. Something helped but I wouldn't call it fixed. A 50kbps connection costs a lot less than the 6mbs connection I am paying for. Maybe my bill should start reflecting this. Although it is just one site in my case it may represent an issue with a whole region or country as far as I know. I just don't know the geographic locations of other sites to test the boundaries of the issue. That is for the people who get paid to maintain this service to figure out. |
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ccnetengComcast Employee Premium Member join:2008-02-06 Philadelphia, PA |
ccneteng
Premium Member
2012-Oct-3 7:14 am
said by brianapp6:on 10/2 I am up to 50k/sec. Something helped but I wouldn't call it fixed. A 50kbps connection costs a lot less than the 6mbs connection I am paying for. Maybe my bill should start reflecting this. Although it is just one site in my case it may represent an issue with a whole region or country as far as I know. I just don't know the geographic locations of other sites to test the boundaries of the issue. That is for the people who get paid to maintain this service to figure out. Brian, as mentioned in my direct message the 800M file problem seems to be isolated to this site and may be limitations in how many broadband downloads they can support at the same time. I've had people try this from different ISPs and the speeds range greatly across the board depending on time of day. As a reference point, we've also seen 20k/sec from 75M FiOS connections at different times. I've also asked SteveTeow to reach out to you directly to address your expectations around your bill. |
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NormanSI gave her time to steal my mind away MVM join:2001-02-14 San Jose, CA TP-Link TD-8616 Asus RT-AC66U B1 Netgear FR114P
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to brianapp6
said by brianapp6:on 10/2 I am up to 50k/sec. Something helped but I wouldn't call it fixed. A 50kbps connection costs a lot less than the 6mbs connection I am paying for. How fast can they push data? I am currently seeing about 300KB/s, which is consistent with a 3.0mb/s connection (I used to have one from AT&T).
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10/5 5:30 Pm still only getting 20k/sec. I have given up on anyone working on this issue. I guess my only choice is to switch to another service that doesn't have this problem. Comcast shouldn't just let their European sit at this rate but I guess that is what is happening. |
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NormanSI gave her time to steal my mind away MVM join:2001-02-14 San Jose, CA TP-Link TD-8616 Asus RT-AC66U B1 Netgear FR114P
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said by brianapp6:10/5 5:30 Pm still only getting 20k/sec. I have given up on anyone working on this issue. I guess my only choice is to switch to another service that doesn't have this problem. Comcast shouldn't just let their European sit at this rate but I guess that is what is happening. Don't switch to Sonic.net, LLC; you will only be disappointed. Here is a download closer to the same time as your attempt: Current download speed.
Granted it is faster than you are getting; but it is much slower than my off-peak hour attempt. Plus, for grins and giggles, a trace route: Tracing route to phoenix-sim.com [88.208.252.129]
over a maximum of 30 hops:
1 <1 ms <1 ms 1 ms homeportal [192.168.42.1]
2 25 ms 24 ms 25 ms 173-228-7-1.dsl.static.sonic.net [173.228.7.1]
3 25 ms 24 ms 25 ms gig1-4.cr1.lsatca11.sonic.net [70.36.243.13]
4 24 ms 25 ms 24 ms 0.xe-7-1-0.gw.pao1.sonic.net [69.12.211.5]
5 25 ms 25 ms 24 ms 0.xe-6-1-0.gw2.200p-sf.sonic.net [64.142.0.109]
6 26 ms 26 ms 26 ms as0.gw.200p-sf.sonic.net [208.106.96.249]
7 26 ms 26 ms 26 ms xe-10-1-0.bar2.SanFrancisco1.Level3.net [4.53.134.9]
8 179 ms 179 ms 180 ms ae-6-6.ebr2.SanJose1.Level3.net [4.69.140.154]
9 179 ms 177 ms 176 ms ae-62-62.csw1.SanJose1.Level3.net [4.69.153.18]
10 178 ms 177 ms 178 ms ae-61-61.ebr1.SanJose1.Level3.net [4.69.153.1]
11 179 ms 180 ms 179 ms ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
12 182 ms 179 ms 179 ms ae-6-6.ebr2.NewYork2.Level3.net [4.69.141.22]
13 180 ms 180 ms 181 ms ae-1-100.ebr1.NewYork2.Level3.net [4.69.135.253]
14 181 ms 181 ms 180 ms ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]
15 179 ms 194 ms 179 ms ae-44-44.ebr2.Paris1.Level3.net [4.69.137.61]
16 179 ms 186 ms 179 ms ae-59-224.csw2.Paris1.Level3.net [4.69.161.66]
17 179 ms 180 ms 179 ms ae-2-52.edge5.Paris1.Level3.net [4.69.139.235]
18 184 ms 184 ms 183 ms 11-INTERNET.edge5.Paris1.Level3.net [212.73.200.54]
19 184 ms 184 ms 184 ms te-2-2.bb-d.ba.slo.gb.oneandone.net [212.227.120.26]
20 189 ms 190 ms 189 ms te2-8-11.prt0.fhdis.fasthosts.net.uk [88.208.255.189]
21 189 ms 189 ms 189 ms 88.208.255.5
22 189 ms 189 ms 188 ms 88.208.252.129
Trace complete.
And, finally, a current speed test: I am not inclined to think it is just a Comcast problem. |
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Feel free to try another ISP, but the problem is a limitation of the download web site. I am getting 24KB through an 80Mbps Verizon account. |
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said by devnuller:...but the problem is a limitation of the download web site. I am getting 24KB through an 80Mbps Verizon account. I tend to agree with devnuller - my speeds to my own sites hosted on fasthosts have returned to normal - after 2 weeks of very slow or completely stalled loading. And it seems that checkerboard can access his french auto site fine now as well. Have you tried connecting through another isp recently to test the download onto your own computer since some of the problems have been repaired? Could it be the particular site you are accessing that may also have some problems as well? |
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