| [BC] Telus Turbo 25 Availability in Vancouver Hi,
I live in Vancouver, about 10 min south of Downtown. I’ve been waiting for Turbo 25 availability for about 6 months now.
From a bit of leg work, I’ve determined that I’m in about a 4 block by 5 block section in Vancouver where Turbo 25 is not yet available. All the surrounding areas have it already. In fact, one of my surrounding areas was upgraded about 2 months ago.
Every time I call into Telus to inquire about the status, or if there are plans to upgrade my area at all, I don’t get far at all. I’ve tried Customer Service, Tech Support, Sales and Loyalties.
My CO is located in Kerrisdale.
Does anyone have any information regarding the upgrade schedule, or about any upgrade progress in general?
Thanks! |
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| None of the people that you can call in to will have any knowledge of infrastructure upgrades or dates or plans. That topic has been covered here countless times.
A CO covers a large area. Odds are one of the boxes closer to your house that services that small an area is awaiting an upgrade still. |
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 pfakPremium
join:2002-12-29
Vancouver, BC | reply to Knowthenazz
said by Knowthenazz 
From a bit of leg work, I’ve determined that I’m in about a 4 block by 5 block section in Vancouver where Turbo 25 is not yet available. All the surrounding areas have it already. In fact, one of my surrounding areas was upgraded about 2 months ago.
[/BQUOTE :There's tons of places in even Downtown Vancouver where Turbo 25 isn't available. I'd just switch to Shaw if you're concerned about speeds.
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The more I C, the less I see. |
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| reply to Knowthenazz
Hi,
Thanks for your replies!
said by nss_tech:None of the people that you can call in to will have any knowledge of infrastructure upgrades or dates or plans. That topic has been covered here countless times.
A CO covers a large area. Odds are one of the boxes closer to your house that services that small an area is awaiting an upgrade still.
I didn't realize this topic was covered so much. I did do some searching before my original post, but, I have to admit, it wasn't extensive.
I think I've identified two of the boxes in my area (bound by 4 major streets), and, half of that area now has Turbo 25 availability. Sadly, I was looking for any changes to either to the two boxes that I found, and neither looked changed on the exterior. I was given the impression that a DSLAM upgrade often times required a larger cabinet.
said by pfak:: There's tons of places in even Downtown Vancouver where Turbo 25 isn't available. I'd just switch to Shaw if you're concerned about speeds.
Wow, thanks for that information. I would have thought that all of downtown would have 100% availability by now.
I guess I don't feel as bad then 
The real kicker in all of this is that I negotiated Turbo 25 with Loyalties, and at the time, they said that it was available for me. Well, here I am paying for Turbo 25 now, and it still isn't available to me yet. |
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