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elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
reply to LondonOntGuy

Re: TekSavvy - glorified reseller, not ISP

said by LondonOntGuy:

I think it's quite obvious, if you're in a Robbers market, don't even think about going to Teksavvy or any other third party reseller for cable because you'll be in a world of hurt when it comes to internet access. If your job depends on a solid internet connection, you'll need back-up DSL, which makes the cable pointless and just a needless and expensive option.

Again I have to disagree, I'm on Distributel, since they bought 3web a few years back my connection has been ROCK SOLID. I don't think I've called them (except to bitch about a speed issue and it was my News provider). Have their been disconnections? A few, I tether my phone till it comes back up and all is good.

So again, is it Rogers or is is TSI? I'm travelling over the same lines, to the same POI as the TSI customers, yet I don't seem to experience the issues many others here do.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by elwoodblues:

said by LondonOntGuy:

I think it's quite obvious, if you're in a Robbers market, don't even think about going to Teksavvy or any other third party reseller for cable because you'll be in a world of hurt when it comes to internet access. If your job depends on a solid internet connection, you'll need back-up DSL, which makes the cable pointless and just a needless and expensive option.

Again I have to disagree, I'm on Distributel, since they bought 3web a few years back my connection has been ROCK SOLID. I don't think I've called them (except to bitch about a speed issue and it was my News provider). Have their been disconnections? A few, I tether my phone till it comes back up and all is good.

So again, is it Rogers or is is TSI? I'm travelling over the same lines, to the same POI as the TSI customers, yet I don't seem to experience the issues many others here do.

oish. here we go again.

...very frustrating to read these kinds of posts. these threads. makes my blood boil.
--
Marc - CEO/TekSavvy


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia

said by TSI Marc:

said by elwoodblues:

said by LondonOntGuy:

I think it's quite obvious, if you're in a Robbers market, don't even think about going to Teksavvy or any other third party reseller for cable because you'll be in a world of hurt when it comes to internet access. If your job depends on a solid internet connection, you'll need back-up DSL, which makes the cable pointless and just a needless and expensive option.

Again I have to disagree, I'm on Distributel, since they bought 3web a few years back my connection has been ROCK SOLID. I don't think I've called them (except to bitch about a speed issue and it was my News provider). Have their been disconnections? A few, I tether my phone till it comes back up and all is good.

So again, is it Rogers or is is TSI? I'm travelling over the same lines, to the same POI as the TSI customers, yet I don't seem to experience the issues many others here do.

oish. here we go again.

...very frustrating to read these kinds of posts. these threads. makes my blood boil.

Why? I simply posted a fact, you may feel differently and you're entitled to that. I didn't slag TSI,I simply pointed out that a blanket statement that all TPIA providers suck is wrong.

--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

Sorry dude. It's not a "fact", install TekSavvy cable in parallel and then we can compare. Apples and Oranges.

Each node is different.

We have plenty of capacity on our side, yet, here we are.
--
Marc - CEO/TekSavvy



elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia

said by TSI Marc:

Sorry dude. It's not a "fact", install TekSavvy cable in parallel and then we can compare. Apples and Oranges.

Each node is different.

We have plenty of capacity on our side, yet, here we are.

Marc, if I'm on Distributel, and my neighbour is on Teksavvy,and he has a problem and I don't what that does say? Does that say that TPIA providers are the problem, or that Teksavvy is the problem?
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by elwoodblues:

said by TSI Marc:

Sorry dude. It's not a "fact", install TekSavvy cable in parallel and then we can compare. Apples and Oranges.

Each node is different.

We have plenty of capacity on our side, yet, here we are.

Marc, if I'm on Distributel, and my neighbour is on Teksavvy,and he has a problem and I don't what that does say? Does that say that TPIA providers are the problem, or that Teksavvy is the problem?

If your neighbour is having problems on TekSavvy but you're not and you're both on the same node. Something is going on for sure. I'd love to hear about that. That's going on right now?
--
Marc - CEO/TekSavvy


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia

said by TSI Marc:

said by elwoodblues:

said by TSI Marc:

Sorry dude. It's not a "fact", install TekSavvy cable in parallel and then we can compare. Apples and Oranges.

Each node is different.

We have plenty of capacity on our side, yet, here we are.

Marc, if I'm on Distributel, and my neighbour is on Teksavvy,and he has a problem and I don't what that does say? Does that say that TPIA providers are the problem, or that Teksavvy is the problem?

If your neighbour is having problems on TekSavvy but you're not and you're both on the same node. Something is going on for sure. I'd love to hear about that. That's going on right now?

That's up to him, nothing to do with me, if he's been calling in and complaining , I don't know, all I know he's been bitching about slow speeds to me.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

get him to do a traceroute and you do the same, try to see if you have the same node.

can you ask him to PM us his info so we can look at what's going on?

it could be all sorts of things.. could be wiring, could be a router, could be PC issues. Maybe he's surfing places you're not and those places are slower.

There is nothing but speculation that can be said based on this info. Something is going on. What it is, is unknown.
--
Marc - CEO/TekSavvy



elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2

He's not on here, but I'll copy your post and email it to him.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by elwoodblues:

He's not on here, but I'll copy your post and email it to him.

ok thanks.
--
Marc - CEO/TekSavvy

The Mongoose

join:2010-01-05
Toronto, ON
Reviews:
·TekSavvy Cable
reply to elwoodblues

That being said, this issue of two homes with totally different experiences despite presumably being on the same node has come up before, and it's interesting. No matter what the two services are, there should be no difference so long as they're on the same profile and there's no POI congestion or weird downstream issues. I'd love to hear what, if anything, comes out of the situation elwoodblues describes.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by The Mongoose:

That being said, this issue of two homes with totally different experiences despite presumably being on the same node has come up before, and it's interesting. No matter what the two services are, there should be no difference so long as they're on the same profile and there's no POI congestion or weird downstream issues. I'd love to hear what, if anything, comes out of the situation elwoodblues describes.

100% agree. In fact, this should be true of Rogers customers also... we should have threads about that. Now that would be interesting.
--
Marc - CEO/TekSavvy


elwoodblues
Elwood Blues
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join:2006-08-30
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Reviews:
·VMedia
reply to The Mongoose

said by The Mongoose:

That being said, this issue of two homes with totally different experiences despite presumably being on the same node has come up before, and it's interesting. No matter what the two services are, there should be no difference so long as they're on the same profile and there's no POI congestion or weird downstream issues. I'd love to hear what, if anything, comes out of the situation elwoodblues describes.

I know I'm on McNicol, he could have been moved to Comstock,but how can I tell?
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......

The Mongoose

join:2010-01-05
Toronto, ON
Reviews:
·TekSavvy Cable

said by elwoodblues:

said by The Mongoose:

That being said, this issue of two homes with totally different experiences despite presumably being on the same node has come up before, and it's interesting. No matter what the two services are, there should be no difference so long as they're on the same profile and there's no POI congestion or weird downstream issues. I'd love to hear what, if anything, comes out of the situation elwoodblues describes.

I know I'm on McNicol, he could have been moved to Comstock,but how can I tell?

Should show up in a tracert...though sometimes the naming can confuse. Either way though, the whole node would move so it wouldn't necessarily help identify the problem. Now if it got moved to Comstock but Distributel didn't have equipment there, THAT could cause some weirdness.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to elwoodblues

Post a traceroute to say google.ca, we will see if you're on McNicol and we should also be able to see what Node you're on.

Mongoose, can you do it too for fun?
--
Marc - CEO/TekSavvy


The Mongoose

join:2010-01-05
Toronto, ON
Reviews:
·TekSavvy Cable

I'm on Dupont so not sure I'm of any use in troubleshooting this one, but here's mine:

Tracing route to google.com [74.125.225.32]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms CISCOE4200V2 [192.168.1.1]
2 8 ms 9 ms 10 ms 10.126.211.129
3 16 ms 18 ms 11 ms 24.156.150.9
4 18 ms 17 ms 8 ms dupont.cable.teksavvy.com [24.52.255.130]
5 11 ms 50 ms 11 ms dupont2.cable.teksavvy.com [24.246.55.117]
6 10 ms 9 ms 10 ms 72.14.212.134
7 17 ms 10 ms 12 ms 216.239.47.114
8 26 ms 26 ms 26 ms 216.239.46.160
9 27 ms 26 ms 28 ms 72.14.237.109
10 25 ms 26 ms 25 ms 209.85.250.28
11 26 ms 26 ms 28 ms ord08s06-in-f0.1e100.net [74.125.225.32]

Trace complete.



elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
reply to The Mongoose

said by The Mongoose:

said by elwoodblues:

said by The Mongoose:

That being said, this issue of two homes with totally different experiences despite presumably being on the same node has come up before, and it's interesting. No matter what the two services are, there should be no difference so long as they're on the same profile and there's no POI congestion or weird downstream issues. I'd love to hear what, if anything, comes out of the situation elwoodblues describes.

I know I'm on McNicol, he could have been moved to Comstock,but how can I tell?

Should show up in a tracert...though sometimes the naming can confuse. Either way though, the whole node would move so it wouldn't necessarily help identify the problem. Now if it got moved to Comstock but Distributel didn't have equipment there, THAT could cause some weirdness.

I did have a conversation with one of the techs that frequent here, and he said they had no plans to move to comstock.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
reply to TSI Marc

Tracing route to google.ca [74.125.133.94]
over a maximum of 30 hops:

1 1 ms 1 ms 1ms 192.168.1.1
2 7 ms 14 ms 29 ms 10.140.8.129
3 15 ms 13 ms 20 ms 66.185.89.21
4 15 ms 14 ms 23 ms 24.153.5.217
5 55 ms 48 ms 47 ms gw-google.torontointernetxchange.net [206.108.34.6]
6 64 ms 45 ms 45 ms 216.239.47.114
7 50 ms 62 ms 62 ms 216.239.46.160
8 60 ms 73 ms 53 ms 209.85.241.22
9 73 ms 59 ms 78 ms 209.85.241.29
10 * * * Request timed out.
11 81 ms 63 ms 59 ms ia-in-f94.1e100.net [74.125.133.94]
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


xdrag

join:2005-02-18
North York, ON

said by elwoodblues:

Tracing route to google.ca [74.125.133.94]
over a maximum of 30 hops:

1 1 ms 1 ms 1ms 192.168.1.1
2 7 ms 14 ms 29 ms 10.140.8.129
3 15 ms 13 ms 20 ms 66.185.89.21
4 15 ms 14 ms 23 ms 24.153.5.217
5 55 ms 48 ms 47 ms gw-google.torontointernetxchange.net [206.108.34.6]
6 64 ms 45 ms 45 ms 216.239.47.114
7 50 ms 62 ms 62 ms 216.239.46.160
8 60 ms 73 ms 53 ms 209.85.241.22
9 73 ms 59 ms 78 ms 209.85.241.29
10 * * * Request timed out.
11 81 ms 63 ms 59 ms ia-in-f94.1e100.net [74.125.133.94]

That doesnt look like mcnicoll. I could be wrong but 4th hop isnt one of the 3 IPs.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2

What else would it be? I live in Scarberia ( the most SW) besides comstock, the next POI would be Bloor (I don't see going up to york)


The Mongoose

join:2010-01-05
Toronto, ON
Reviews:
·TekSavvy Cable

said by elwoodblues:

What else would it be? I live in Scarberia ( the most SW) besides comstock, the next POI would be Bloor (I don't see going up to york)

Someone at TSI will know from the IP, I would think.


travisc

join:2001-11-09
Uxbridge, ON

1 edit

2 recommendations


Seriously though, OP has every right to raise a stink in public and try to get his problem solved. These direct forums can be nice for getting things done, but they also serve to try to shove problems off the public's radar. I think that's the real reason they exist, to try to head off the vocal, knowledgeable user with a problem that frequents these types of forums.

I said in another thread, and I'll say it again, TekSavvy's business model is broken. You can't be the the customer-facing entity whose business depends on the goodwill of a hostile oligopoly like Rogers or Bell or any of the other big telecoms. They can, and will, screw with you relentlessly and there's no fixing it unless you can get the CRTC to put firm rules in place to help solve these types of issues.

I know TSI people have argued that Rogers should see them as a great business partner that makes them lots of money. That might be true, but I can tell you with certainty that Rogers will never see it that way. They want those customers for themselves and TekSavvy is nothing more than a regulator-imposed nuisance.


The Mongoose

join:2010-01-05
Toronto, ON
Reviews:
·TekSavvy Cable

said by travisc:

I said in another thread, and I'll say it again, TekSavvy's business model is broken. You can't be the the customer-facing entity whose business depends on the goodwill of a hostile oligopoly like Rogers or Bell or any of the other big telecoms. They can, and will, screw with you relentlessly and there's no fixing it unless you can get the CRTC to put firm rules in place to help solve these types of issues.

And assuming the CRTC isn't going to ride to the rescue any time soon, what do you propose TSI do about this, other than what they've been doing?


travisc

join:2001-11-09
Uxbridge, ON

Well, I don't think you should write off the CRTC just yet. At least try... Every time there's a situation like this where they get screwed over by Rogers or Bell, file a complaint with the CRTC. Inundate them with paper and hope they finally pay attention.

In a perfect world, I'd say TekSavvy should start slowly building out their own infrastructure or acquiring smaller telecoms. It's expensive and slow, but it's something to build on over the years. I think with the network fully under their control they can do it right and make a tidy profit competing against the big players. That profit you roll into further expansion. If you get large enough, hopefully you can attract some bank financing or a venture capitalist who could finance faster expansion. Honestly, it's really not that hard to compete against Bell or Rogers, if you can manage to get the network built. Yes, I am fully aware this is easier said than done.

There's not much else I see that they can do. It's not the best way to run a business, but it's a way. But I think the fans need to accept that if this is the way TekSavvy is going to exist, then there are going to be posts by disgruntled customers who have gotten badly screwed by getting caught in the middle of the relationship with the incumbent. And I don't think it's going to get better - the larger TekSavvy gets, the more pushback they'll get from Rogers and Bell who will view them as more of a threat than an annoyance.



elwoodblues
Elwood Blues
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Somewhere in
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I'm going to play devils advocate here.
What small telcom player could they purchase (assuming they can afford it) that will allow them their own infrastructure?

You're in Uxbridge and you've got Compton for your TV and internet, A little further east is Nexicom.

So lets focus on Ontario, let assume they can buy the Nexicoms and the Comptons, great so they got small regions that they control, but the "gravy" is Toronto,Ottawa, Montreal, etc.. and they're locked up the incumbents.

I can remember a time where there were so many cable companies in Toronto it wasn't funny, Rogers assimilated them all, starting with Maclean Hunter.

That's cable, now for xDSL, you have the large telcoms and nothing else.

So please tell me how they are going to build their own infrastructure by buying smaller players. (and lets be honest if Rogers got wind that TSI was after those playes they'd sweeten the offer).
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to travisc

I think you're trying to simplify things so it fits nicely into a sentence or two. Its no more broken now then it has ever been. I'd even say that it's the opposite and the big difference is that people are more aware. These discussions are important.

Let's be clear. *nobody* will build a third network. It's not a matter of somebody being able to afford it, it's because building a third network means you have to compete for one third of the market but you have to build for all of it. Even in the states where there's ten times the population, it doesn't exist.

This is why the CRTC has to mandate access to their networks. Getting the incumbents to play nice is not an option. it's a must. We need to get everybody saying the same thing and I guarantee you it will change. We all witnessed it with UBB.
--
Marc - CEO/TekSavvy


UK_Dave

join:2011-01-27
Powassan, ON
kudos:2
Reviews:
·TekSavvy DSL
·Bell Sympatico

1 recommendation

Aye.

British Telecom had the same power in the UK. A rival infrastructure was impossible.

In the end, they were forcibly seperated from their infrastructure.

The National Infrastructure is managed seperately now (still a private company), and they "charge out" that infrastructure to the multiple ISP's who wish to provide service over it, using whatever differentiation they wish to market to customers.

I'm not privvy to anything special information-wise, but I've been talking to Vic Fidelli (great guy, Provincial MP up here) about this issue for years... and he's very much in favour I believe.

Cheers,
Dave



elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2

Unfortunately telecommunications is a federal responsibility, and until Harper is gone, nothing is going to change.



TSI Gabe
Premium,VIP
join:2007-01-03
Chatham, ON
kudos:7

1 edit
reply to elwoodblues

said by elwoodblues:

Tracing route to google.ca [74.125.133.94]
over a maximum of 30 hops:

1 1 ms 1 ms 1ms 192.168.1.1
2 7 ms 14 ms 29 ms 10.140.8.129
3 15 ms 13 ms 20 ms 66.185.89.21
4 15 ms 14 ms 23 ms 24.153.5.217
5 55 ms 48 ms 47 ms gw-google.torontointernetxchange.net [206.108.34.6]
6 64 ms 45 ms 45 ms 216.239.47.114
7 50 ms 62 ms 62 ms 216.239.46.160
8 60 ms 73 ms 53 ms 209.85.241.22
9 73 ms 59 ms 78 ms 209.85.241.29
10 * * * Request timed out.
11 81 ms 63 ms 59 ms ia-in-f94.1e100.net [74.125.133.94]

You'll have to provide your IP since from all appearances, this traceroute wasn't run from our network...that's not us.

edit: That traceroute is in fact as far as I can tell, not on Distributel's network either...all of those IPs are running through Rogers.

We've seen this happen a few times for our own customers, they get provisioned as a Rogers customer even though they are paying a TPIA ISP.

--
TSI Gabe - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

UK_Dave

join:2011-01-27
Powassan, ON
kudos:2
Reviews:
·TekSavvy DSL
·Bell Sympatico
reply to elwoodblues

Right, I see.

We didn't have that issue of course, not having the provincial/federal distinction.

It was the Conservatives who did it in the UK. They did it to introduce the free market into telecom service delivery. It's all still private company operated, just without the monopoly.

It was a huge improvement over the previous years, where it was a National utility.