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OneWorld9

join:2010-12-09
East York, ON
reply to UK_Dave

Re: TekSavvy - glorified reseller, not ISP

said by UK_Dave:

Earlier this morning I had an example of this system in operation.

Long story short:

Power went off.
Worried about missing tv golf = very annoyed.
Called Hydro. Auto-voice said "We know, 400 houses involved. ETC 3 hours."
I was happy.

Now as it turns out, it was on again in less than 60 minutes.

Really Happy.

Cheers,
Dave

+1 ... announcements like this and others will a) show they know what's going on, and b) prevent a lot of wasted time troubleshooting, etc. Granted, power is a lot simpler to troubleshoot than your ISP connection, but TekSavvy needs to work towards that kind of knowledge of their customers' connections (at least from the network side).

UK_Dave

join:2011-01-27
Powassan, ON
kudos:2
Reviews:
·TekSavvy DSL
"+1 ... announcements like this and others will a) show they know what's going on, and b) prevent a lot of wasted time troubleshooting, etc. Granted, power is a lot simpler to troubleshoot than your ISP connection, but TekSavvy needs to work towards that kind of knowledge of their customers' connections (at least from the network side)."

--------------------

Sure. I add it only as an example - fully aware that although many might see it as a the "Gold Standard", some would refer to it as the "Industry Gold Standard".

Different industry needs different approach maybe?


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to OneWorld9
said by OneWorld9:

+1 ... announcements like this and others will a) show they know what's going on, and b) prevent a lot of wasted time troubleshooting, etc. Granted, power is a lot simpler to troubleshoot than your ISP connection, but TekSavvy needs to work towards that kind of knowledge of their customers' connections (at least from the network side).

Short of pinging all their customers on a routine basis ... which means they have to be told by Rogers who's been assigned what IP, there's no way that TSI can tell who's having problems. Supply side monitoring is very very difficult. Rogers won't in any hurry provide access to their DHCP service to implement supply side monitoring.

Electric power companies also tend to rely on client side monitoring too and as a result the delays tend to result in cascade failures like the Ontario outage a few years back. Supply side monitoring is far more common at the power distribution level in Europe so cascade failures are far less common, but that requires more infrastructure that it would be very costly to implement in an internet environment.

The other problem with supply side monitoring is the tin-foil-hat folk will start up with "What's my ISP doing probing my system ever hour every day? They're spying on us."