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stangjjz109

join:2010-03-18
Zeigler, IL

[IL] Frequent drops and modem resets

For the last several months my modem has been losing signal and dropping, sometimes every few minutes. I notice I'm not the only one experiencing this. What is going on?

Nexis

join:2002-04-29
USA
Could be quite a few things, first one to look at is signal levels to your modem, can you goto »192.168.100.1 copy and paste the date shown there for signal information. Beyond that you may need a tech to come out and look.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
reply to stangjjz109
I will be happy to look into this issue for you. Can you IM me your account or phone number?

stangjjz109

join:2010-03-18
Zeigler, IL
Done.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
reply to stangjjz109
Thank you. I am looking into this now.

stangjjz109

join:2010-03-18
Zeigler, IL
Any word on this?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
I sent a reply to your IM.


Anon

@mchsi.com
Well post it publicly so we all know whats going on chaaaaad

Kex24

join:2012-09-16
Cassville, MO
reply to stangjjz109
Been having this same problem for over 2 months as well with no fix. Really sucks when you cannot stay connected for over 10 seconds when trying to download something. When not, about every 5 mintues..


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Kex24 your issue has recently been further escalated past the Tech Ops Supervisor and Tech Ops Manager. We have sent an email on your behalf to the Area Director.

jk0

join:2008-09-04
Hazel Green, WI
And a lot of good that "escalation" has done. Still no evidence that they are looking into the issue.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
I have replied to you via IM.


Cville

@mchsi.com
I'm in Carterville il by marion, and i've been having the same issue. I'll be playing a game and then ping shoots up to 999 for 10 seconds and then it's back. I've also been experiencing normal pings then to 500 for 2 seconds ALLOT. This never happened like this until a week or so ago. I'm seriously considering leaving Mediacom after all this BS.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:121
Cville, Can you send me and IM with your account or phone number so I can look into this for you?