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mrSoAndSo

join:2012-10-01
Lynnwood, WA

[FiOS] Unable to access google sites starting 9/30/2012 ~14:00PS

Theres a review that mentions trouble reaching google today, September 30th 2012.

I am unable to ping (using either google or opendns dns servers) any google service I normally use via Frontier's FIOS. TCP, naturally, is also failing to any of these servers with timeout errors. Additionally, frontier.com and ncnetwork.com are timing out too. ncnetwork.com fails totally, while frontier.com hangs on loading api.google.com and twitter.com.

Twitter.com seems to work ok, and in fact I am unable to find any other site that I am not able to access via TCP.

I was able to sporadically get access to google.com this afternoon, but lately I have not been successful.
Here's a list of sites I've tried testing:
google.com 173.194.33.40
googleanalytics.com 173.194.79.103
reader.google.com 173.194.33.49
news.google.com 173.194.33.35
gmail.com 173.194.33.53
ghs.googlehosted.com 173.194.79.121

From my VZW phone, google services work fine and google.com pings route to 74.125.224.69

Is anyone else experiencing this issue? What is Frontier FIOS's support number (I'm former VZN customer)?

Thanks!

mrSoAndSo

join:2012-10-01
Lynnwood, WA

Re: [FiOS] Unable to access google sites starting 9/30/2012 ~14:

UPDATE
Just got off the phone with tech support at 877-462-0488. They indicate they noticed problems with their DNS starting ~09:00PST but do not have any ETA for resolution yet.

The Tier1 tech I spoke to said the only workaround he'd been given was to use Frontier's DNS. I tried 74.40.74.40 and 74.40.74.41 but ICMP and TCP still failed to sites that resolved in the 173.194.x.x block. However, some of my GHS mail resolved to 74.125.141.121 and I was able to get ICMP back, but the websites continue to fail.


Cyberian75

join:2004-03-16
Beaverton, OR
reply to mrSoAndSo
I use OpenDNS, and there's no problem with FiOS.