US Cable Support > Bright House Networks > [Phone] porting over from Verizon to Bright House

[Phone] porting over from Verizon to Bright House

Why are you dealing with Verizon at all? We take care of the port request when you place the order with us.

reply to litrts
My parents had this exact problem. They had no dial tone on their old POTS Verizon service. They called Verizon and were given a service appointment for 10 days from then! That is unacceptable, especially for my parents, who really need/use a landline.

Needles to say, I got them to switch everything to Brighthouse.

The port was fairly painless, as long as you have your install on a WEEKDAY. Porting usually only occurs during the week, so Brighthouse has to put some gadget on your line to allow your phones to use your old line until the switch happens. In your case, as was my parents, the old line was dead, so the porting couldn't happen until Monday and the gadget wouldn't work, but in the end it was resolved Monday morning and my parents are now setup and happy with Brighthouse for TV/Internet/Phone.

As BHNTech said, let Brighthouse take care of everything and call Verizon the next day to cancel their service.

reply to litrts
I can tell you that BHNtechXpert is correct. I ported my number from ATT and the change over took place instantly. When the tech was here to install my Ubee DVW3201B he called in to turn on the port and it happened in seconds. This is how it is supposed to work. Let BHN take care of it.

In my case when I placed the order the BHN CSR told me ATT would release the number in 4 days. I scheduled the install for the Saturday after that. All went well and was absolutely flawless.

If you want details on how the process works, look here:

»www.npac.com/number-portability/···np-works

Steps in the LNP Porting Process

To understand the steps in the porting process, it may be helpful to explain the steps of the process. Below is a high-level summary of the processing steps and porting process for a typical competitive port. In this case, a consumer is switching to a new communications service provider and wants to keep his existing telephone number.

• The new service provider notifies the old service provider of the requested port.
• The old service provider is asked to validate the subscriber's information.
• The old service provider confirms the subscriber's information and notifies the new service provider.
• The new service provider notifies the NPAC of the requested port.
• The NPAC creates a pending port and sends a notification to the old service provider.
Optionally, the old service provider notifies the NPAC that it concurs with the port.
• The new service provider notifies the NPAC to activate the port.
• The pending port is activated in the NPAC and broadcast to the telecommunications industry network within milli-seconds.

reply to litrts
That's not what I was told. I had Bright House service person in my house and Verizon on the phone. Both threw up their hands and said that it was out of their hands...that some 3rd party is responsible and 4 days hence is the best that could be done.

Verizon gives the port date, if they cut off dialtone sooner (which does happen) then were SOL .

OP, where are you located (general area)?

reply to litrts
When I called BHN assured me that i would not be without dial tone at any time. That is what happened. If Verizon played by NPAC rules that would be the situation in your case too. Seems they screwed you.

Re: [Phone] porting over from Google to Bright House

it is called number portabilty, you have to move within the same rate center (city) that the number came from to port the number to brighthouse. business customers can subscribe to what is called remote call forwarding at additional cost to the customer but that is not offered in residentail service