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West Linn, OR
reply to Oregonian

Re: [Troubleshooting] MiFi 4620L Firmware Won't Update

Funny, my strong belief is that they (Verizon and Novatel) already know there's a problem with getting a successful update to these units as the apparent sole purpose of the update we have been trying to install is to allow the device to receive future updates.

As I said above, I am hoping that Verizon will release a downloadable file which we can use to force the update rather than trying it through the web interface.

I recently got the 4620L and also have this very problem with firmware update. According to update log, I have attempted update around 10 times in different areas, web browsers, devices, etc. And they all resulted in a 403 failure after power cycling really quickly. At least I know it isn't just my device now.

Hopefully a fix will be discovered soon.

reply to Oregonian
I stated this before and I still can't believe they aren't providing a manual update process with a app. They have one for the 4510. Mine actually stopped saying there was an update available for a day after I did a factory reset but its back saying update available(failing of course).

I spoke to Novatel Support who said they should have a fix by the end
of next week. After this there will be further updates to add functionality (so they said).

West Linn, OR
I hope so. Fingers crossed.

Hoping for a fix here too - i'm having the exact same problem - please continue to update if verizon or novatel are in touch