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moren

@allstream.net

Kitchener Outage?

The internet is down this morning


TSI David
TSI David
Premium,VIP
join:2007-06-25
Chatham, ON
kudos:8

Hi,

There are no known issues at the moment. If possible can you post in the direct forum so we can help with getting you back online.

Regards,

David


s_horty_s88

join:2008-04-01

reply to moren
i'm down, over here, waterloo.


missil8

join:2012-06-11

Down here too. For a few hours now. In kitchener



PlatooN

join:2007-02-13
Kitchener, ON

reply to moren
I'm up in downtown KW


s_horty_s88

join:2008-04-01

im still down, a few hours later. going to call in shortly



downy

@wind.ca

reply to moren
I' m currently down too. Victoria/ westmount area. I can't get any work done. Shucks



Downy

@teksavvy.com

reply to moren
It was down for a few hours but it's back up and running again.


Annex

join:2007-11-21
Kitchener, ON

reply to moren
I'm still down in Kitchener


nbinont

join:2011-03-13

reply to moren
I also went down in Waterloo



c2roth
Premium
join:2006-04-26
Kitchener, ON
kudos:2

reply to moren
Web server at home responding so connection currently up. King St & Fairway Rd.


Annex

join:2007-11-21
Kitchener, ON

Doesn't seem to be once modem reboots, getting no ip


s_horty_s88

join:2008-04-01

reply to moren
wow, that was a brief 2 hour wait for callback.

they said that my modem doesn't have the correct software and need to open a ticket.

blah blah blah, tuesday, or wesnesday blah blah blah


s_horty_s88

join:2008-04-01

reply to Annex

said by Annex:

Doesn't seem to be once modem reboots, getting no ip

this is what it seems to be to me as well. not getting an ip.


c2roth
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable

reply to Annex

said by Annex:

Doesn't seem to be once modem reboots, getting no ip

Sounds like node level work. Rogers doing maintenance always at the dammdest times. Your DHCP lease is probably set to 60 minutes and I am guessing there is another DHCP outage at the POI.

TSI David: This sounds very similar to the last outage we had a week or two back.

s_horty_s88

join:2008-04-01

can someone humor me, and tell me what firmware version they are running on a motorola cable modem?

192.168.100.1 > help menu > firmware version


Annex

join:2007-11-21
Kitchener, ON

1.0.6.1


s_horty_s88

join:2008-04-01

yeah, so it is a DHCP issue, after getting another callback.

this tech, said that my firmware is older (1.0.5.0) but it should still work.

so he put in a new ticket.


Annex

join:2007-11-21
Kitchener, ON

My internet just came back up.


s_horty_s88

join:2008-04-01

yes, mine did as well. about 2 min after my last post.

I was actually on the phone with tech support when it came back up.

the tech guy mentioned, that because my firmware is a little older, (SB612X-1.0.5.0) that I should send it in if i want it updated, and he mentioned that there has been some cases where older firmware lead to disconnects like this.

but i know this is some kind of dhcp issue on rogers end. I also get these pretty frequently, it seems like every couple weeks im down for an hour here and there.


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