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richieace

join:2000-10-28
Copiague, NY

[help] Cable Modem Outage

Before I call Cablevision I thought I would ask here first. For the past two weeks i have been having sporadic outages with my Webstar DPC2100 cable modem. The only lights that would work would be a steady power, steady pc, blinking cable and no data lights. The modem would return to normal after a few hours. I experienced the same problem again Sunday morning and as of today the modem is still out. Any ideas?

Thank you,
Rich


limegrass69
Here's my Posting tag

join:2008-05-28
You should call that in. Sounds like a service related issue.

frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:3
reply to richieace
What are the signal levels on your modem?


richieace

join:2000-10-28
Copiague, NY
Got into the modem log and it states "not synchronized"

Down was jumping at 7.2,3.6 and 2.5
Up was at 8.3
Sig to Noise 24.2

dm145

join:2009-12-12
Clifton, NJ
reply to richieace
Going on four days? Call for service!

frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:3
That SNR of 24 is not good. It & the large fluctuation on the downstream/receive power definitely shows signal problems.