said by SwitchM4ster :
You do know you get what you pay for right? - Granted if you have the 100meg tier and you get 36meg down now then yes, that would be cause for concern - yet those files were not updated. That bug that showed your speeds in excess of 2x-5x was just a glitch in the Matrix.
I am not getting what I pay for. As part of what I PAY for is the ability to have the initial burst speeds which are included in my package.
Go do some reading about what is provided as it is part of what I PAY for and not a bug!