Is this an old modem? The speeds are so slow. Is there something better they offer?
its fairly new
It's not old, but it's only a DOCSIS 2 modem. All of the 20Mbit+ plans are DOCSIS 3 and use either a DPC3000 or a DCM476.
If you're using a router, make sure it's not really old.My old SMC Barricade router was severely limiting my speed.