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QuantumPimp

join:2012-02-19
Reviews:
·voip.ms
reply to yyzlhr

Re: [Grandfathered Plans] Bell cut my Internet

said by yyzlhr:

Did you cancel your home phone all together or did you port your number to another provider? If you port your number, the new provider is supposed to inform Bell that you are retaining DSL service.

Never heard that one before. How is the winning provider supposed to know what Bell services are associated with the phone number? It seems Bell should check their own records but inter-departmental politics sometimes prevents the transfer from happening smoothly.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
said by QuantumPimp:

said by yyzlhr:

Did you cancel your home phone all together or did you port your number to another provider? If you port your number, the new provider is supposed to inform Bell that you are retaining DSL service.

Never heard that one before. How is the winning provider supposed to know what Bell services are associated with the phone number? It seems Bell should check their own records but inter-departmental politics sometimes prevents the transfer from happening smoothly.

It doesn't, the system tells the sales rep to ASK the customer whether they have DSL and whether they wish to keep it.