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kinco

join:2005-06-02
Cardington, OH
Reviews:
·CenturyLink

1 edit
reply to kinco

Re: [CenturyTel] Questions/issues with Zyxel PK5001Z gateway/onl

So I got the last Westell 7500 gateway in the area it seems, which is the modem we have prior to the Zyxel PK5001Z and it fixed our problems. The pings have stabilized and the problems with Xbox Live have been fixed. All that crap and it 'was' the modem. Go figure.

Pinging google.com [74.125.225.142] with 32 bytes of data:
Reply from 74.125.225.142: bytes=32 time=47ms TTL=56
Reply from 74.125.225.142: bytes=32 time=47ms TTL=56
Reply from 74.125.225.142: bytes=32 time=46ms TTL=56
Reply from 74.125.225.142: bytes=32 time=46ms TTL=56
Reply from 74.125.225.142: bytes=32 time=45ms TTL=56
Reply from 74.125.225.142: bytes=32 time=46ms TTL=56
Reply from 74.125.225.142: bytes=32 time=47ms TTL=56
Reply from 74.125.225.142: bytes=32 time=46ms TTL=56
Reply from 74.125.225.142: bytes=32 time=46ms TTL=56

See how much more stable?

Tracing route to dslrouter.westell.com [10.0.0.1]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms dslrouter.westell.com [10.0.0.1]

A world of difference there.

Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 11775 892
Margin (dB) 31.1 19.5
Line Attenuation (dB) 12.5 2.9
Transmit Power (dBm) 0.0 12.6

I'm a little concerned about the first Power number, but it hasn't been giving me any physical problems, so I doubt it's anything to worry about.


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
There is something in that other unit that just does not fit in your configuration. There have been other reported problems.

So far so good. Just keep an eye on everything in case there is a latent defect in you connection.

I would not worry about the Transmit Power. The only thing I have seen as acceptable limits is that it should not exceed 15 dBm.

"Output or TX Power

How much power modem (upstream) or DSLAM (downstream) is using. Maximum recommended is about 15dB. The lower the power the better for this measurement. Not all modems have the ability to provide output power. "

What do the speed tests show?
--
"You can observe a lot by watching". Yogi Berra

kinco

join:2005-06-02
Cardington, OH
Reviews:
·CenturyLink


Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
kudos:5
Looks good.


Millertyme

@embarqhsd.net
reply to kinco
After multiple trips from the Centurylink team to fix my problem......I have solved my issue. I had DSL installed a month ago and have had Internet disconnects every 15 to 16 minutes from day 1. After all new lines to my house....3 different new modems....and 5 different ports at the phone company, I still had the same problem. I could watch my modem stats for IPV4 uptime and it would count up to 15 to 16 minutes and then it would reset and start back over from 1 second. At the same time this happened I would lose my internet connection...but my DSL signal stayed on. It is the same problem that I have seen over and over on the internet with people playing different online games and getting disconnected with the PK5001z modem. The fix was to replace this modem with an older stlye 660 modem. My internet works like a charm now!!!! Obviously Zytel needs a firmware update for this modem to shut off the IPV4 uptime counter to fix this problem. As this is one of their newest modems in service, there is still no firmware upgrade as of yet. I really like the modem and would like to use it again so PLEASE update the firmware in this modem soon!!


tice

@va.gov
I am having the exact same problem with my new Zyxel PK5001z modem from CenturyLink. Basically makes playing online games that need to connect to a server unplayable because every 15 to 30 minutes I'll lose the connection to the server. I read somewhere else that setting the modem to bridge mode and then setting up a wireless router in bridge mode would solve the problem, but I am having an issue getting my Netgear WNDR3700 setup in bridge mode. Looks like it might be easier to get an older modem like the 660 and use that instead.


olle

@embarqhsd.net
exact same problem here, because of that cant watch or listen any streaming media, not longer than 10-15 min anyway. I watched for hours that ipv4 counter. Stupid thing and centurylinjk customer service was no help[ either.

bds85466

join:2012-11-17
Waconia, MN
reply to Irish Shark
Not to glob onto old posts....

...but I am having the exact same problem with the ZyXel PK5001z router.

I've watched the system log while streaming things, and like clockwork every 15-16 minutes, the internet cuts out no matter what, dropping my streaming connection. Insanity for trying to play a game online.

Below is a snippet from the system log, showing the 15 minute routine (which logs 4 distinct activities during the drop). Check the time stamps:

11/17/2012 07:00:20 PM DHCP DHCP send discover packet
11/17/2012 07:00:20 PM DHCP DHCP receive offer packet
11/17/2012 07:00:20 PM DHCP DHCP send request packet
11/17/2012 07:00:21 PM DHCP DHCP receive ACK option
11/17/2012 07:15:58 PM DHCP DHCP send discover packet
11/17/2012 07:15:58 PM DHCP DHCP receive offer packet
11/17/2012 07:15:58 PM DHCP DHCP send request packet
11/17/2012 07:16:00 PM DHCP DHCP receive ACK option
11/17/2012 07:31:35 PM DHCP DHCP send discover packet
11/17/2012 07:31:36 PM DHCP DHCP receive offer packet
11/17/2012 07:31:36 PM DHCP DHCP send request packet
11/17/2012 07:31:37 PM DHCP DHCP receive ACK option
11/17/2012 07:49:12 PM DHCP DHCP send discover packet
11/17/2012 07:49:13 PM DHCP DHCP receive offer packet
11/17/2012 07:49:13 PM DHCP DHCP send request packet
11/17/2012 07:49:14 PM DHCP DHCP receive ACK option
11/17/2012 08:00:12 PM DHCP DHCP send discover packet
11/17/2012 08:00:13 PM DHCP DHCP receive offer packet
11/17/2012 08:00:13 PM DHCP DHCP send request packet
11/17/2012 08:00:14 PM DHCP DHCP receive ACK option
11/17/2012 08:15:49 PM DHCP DHCP send discover packet
11/17/2012 08:15:50 PM DHCP DHCP receive offer packet
11/17/2012 08:15:50 PM DHCP DHCP send request packet
11/17/2012 08:15:51 PM DHCP DHCP receive ACK option
11/17/2012 08:31:26 PM DHCP DHCP send discover packet
11/17/2012 08:31:26 PM DHCP DHCP receive offer packet
11/17/2012 08:31:26 PM DHCP DHCP send request packet
11/17/2012 08:31:26 PM DHCP DHCP receive ACK option
11/17/2012 08:46:59 PM DHCP DHCP send discover packet
11/17/2012 08:46:59 PM DHCP DHCP receive offer packet
11/17/2012 08:46:59 PM DHCP DHCP send request packet
11/17/2012 08:47:00 PM DHCP DHCP receive ACK option
11/17/2012 09:04:36 PM DHCP DHCP send discover packet
11/17/2012 09:04:36 PM DHCP DHCP receive offer packet
11/17/2012 09:04:36 PM DHCP DHCP send request packet
11/17/2012 09:04:37 PM DHCP DHCP receive ACK option

You get the picture....

The condition is unnoticeable if you are simply browsing the internet because it quickly connects again. Doesn't matter if the connection is wired or wireless.

Is the only solution to this a new router? Is there something in the settings that can be changed? Is there something on Century Link's end? The above log was created with the DSL router plugged directly in to the NID test jack outside.


BB87

@embarqhsd.net
Having the exact same problems. I've had two pk5001z modems and they both drop my connection every 15ish mins. I have a family member who works for century link CMS so I've gotten quite a bit of help but no matter what I do to the settings it doesn't help.
As another poster commented it does it on all devices but is most noticeable on gaming devices.
I've switched back to my old modem/router for now which obviously fixed the problem but the old unit is a bit slower.

Millertyme

join:2012-11-27
Mansfield, OH
reply to Millertyme
Email received from Zyxel :

We're looking into the problem in partnership with CenturyLink because this may require network related investigation. I would like to have the link of where you found other people having this same issue because this is something that has not been brought up to our attention, if there is any more information you can provide would also be helpful in trying to find a resolution to the issue.

Thank you,

Description: sig2Luis Serrano
Tech Support| ZyXEL Communications, Inc.
p: 714.632.0882 - f: 714.632.0858 - @: luiss@zyxel.com
www.us.zyxel.com | 1130 N Miller St Anaheim, CA 92806

I am still using the older 660 modem and have not had a problem yet. I keep checking the modem firmware update page but there is no update as of yet. I suggest if you are having this same problem as I had to email Zyxel and tell them your problem and reference them to this website. Good luck and if anything changes I will update this posting.
Tom

LanAdmin

join:2010-11-07
Montreal, QC
Reviews:
·ELECTRONICBOX
·voip.ms
Same problem in Florida with ZyXEL PK5001Z modem on CenturyLink. The PK5001Z reset the IPV4 connection every 15 to 19 minutes for 6 seconds.

A CenturyLink technician came 5 times, spend over a day before replacing the ZyXEL PK5001Z with a ZyXEL EQ-660R to solve the problem.

CenturyLink should really spend some time to solve that major problem with this new ZyXEL PK5001Z DSL modem.

Millertyme

join:2012-11-27
Mansfield, OH
reply to Millertyme
Updated firmware version CZP002-4.3.009.16 is now available for download in your pk5001z modem configuration under update firmware. We shall see how it works. Thanks Centurylink and Zytel for listening to our issues,

Tom Miller

LanAdmin

join:2010-11-07
Montreal, QC
Reviews:
·ELECTRONICBOX
·voip.ms
said by Millertyme:

Updated firmware version CZP002-4.3.009.16 is now available for download in your pk5001z modem configuration under update firmware. We shall see how it works. Thanks Centurylink and Zytel for listening to our issues,

Tom Miller

Can you confirm the problem of ZyXEL PK5001Z resetting the IPV4 connection every 15 minutes is solved?