I'm sure the sweet spot is their 30/4 plan because it costs a good amount and those who don't need the speed will end up paying for it (Think grandma's who email and check weather paying $50 a month and using a few hundred meg per month.)
They can offer 100/5 but realistically if they deter people away from it with these stupid fees, then in the end it's more money for charter as their profit margin is probably best at the 30/4 range (also less worry about node overload and infrastructure issues.)
I have the 100/5 tier and it's $74.99 (must be some promo?)... I was paying $34.99 for 15/3...
I don't agree with anything the new CEO has done...
BF69 will tell you about modems being included... the thing you have to remember about that is that you now have a piece of charter equipment that you have to remember to return if you switch service/be responsible for. Should you forget to return it or your puppy chews the power cord, you're going to be paying a lot more for said modem than what you would have paid in store. I owned the same surfboard 5100 for over 10 years on 3 different cable systems and never had any issues. I have an SB6120 right now that's mine and love it.
Only offering two tiers? Well there you're either forcing people to pay $49.99 for internet or go without it... if you use it sparingly and don't need the speed, then you're forced to go with DSL (if it's available) which will happily provide nice slow speeds for a cheap price.
Finally... no promos... I was happy to sign a two year contract to get a decent price on internet! Charter then knew I'd be a customer for two years or would get money if I left. It was a win win for both of us... now however if there was a competitor who did come into the market with a better deal (highly unlikely for 100/5) I would switch.