Reading your posts I was totally confused. And that's a put down of me--NOT YOU. Guess I should be glad I never had to be a cellular rep!
Glad you finally got the right person!
Isn't that the way it is with some problems in any variety of areas or services? Mass confusion and contradiction, bad CSR the whole thing is a nightmare and then you cross paths with just one person that understands immediately and fully and so easily clears up the problem it is all most like you really didn't have that serious of a problem.