|reply to rtfulk |
Re: Grandfathered plan with iSpot - can I upgrade to new device?
So far I am still getting charged $25 / month. Have not received any call from Clear forcing me to upgrade to the more expensive plan.
2 of my friends also upgraded their device in the last month and no issue either.
Did you call back and try to speak to a different agent?
Interesting-- because THAT is precisely why I left Clear, with hard feelings.
My iSpot died THE DAY the warranty expired. What made it even more frustrating is I bought the iSpot but was unable to use it for more than a month. Our new iPods (4 Touch) had MAC addresses from a new range and the iSport firmware had not been updated to recognize them, so we had to wait for new firmware to be released-- more than a month later.
So because Clear sold us a product we couldn't use until new firmware was available, we had less than 11 months of use on the device when it died.
I called Clear to get a replacement, but was told they discontinued the iSpot and didn't have anything left in stock. I asked about buying the regular Spot device but using it with the same $25 plan-- and was promptly told NO by each support person I spoke with, including when the problem was escalated.
My last words were asking Clear to let me get this straight-- they were willing to let a paying customer walk away rather than continue the existing plan on a new device (that I would buy at my own expense).
They said that's they way it was, and there was nothing else they could offer except to "upgrade" to the regular Spot service at a higher monthly rate.
Bye bye, Clear. I went with T-Mobile and get much faster service with 1.5 GB (far more than I use) monthly data for $25. And the coverage area is FAR wider than Clear's sad little footprint.
So my iSpot dying and Clear being unwilling to help me in any way, was actually a good thing for me.
Pine Hall, NC
|reply to lanwarrior |
I spoke to 4 different agents. They to told me they were checking accounts that had the ispot and upgraded to another device. I started with the ispot and then upgraded to the Apollo, the power button broke and I upgraded to the voyager. That was when they wanted to start charging me the 34.99 or 49.99. I am not a heavy user some months I didn't even use it my biggest month of usage in 3 years was 6.7GB.
If you have a voyager, it is the same prefix as a ispot, just call Clear and speak with a level 2 CMT rep and have them update the hardware profile to Infomark IMW-610 ISPOT and that all they need to do, no need to change any plans..
Infomark Devices start with 00:1E
Having an Apollo device will set off a trigger because Gemtek uses the 00:1D prefix for all of its modems and is the most common with CLEAR
Hi, Ive lost my ispot, first Clear promised me to allow me to update the device, then they told me its not a possibility whatsoever. Ive contacted notorious jaku, and I dont know if I understood correctly he said that I can buy instead of ispot the old clearspot.
Ive explained my problem here
Before buying a clearspot or the voyager from Worst Buy, what should I do? Should I call clear and tell them to change the device to another ispot and give them my clearspots MAC? They won't ask anything else?
Thanks a lot
Should I call clear and tell them to change the device to another ispot and give them my clearspots MAC? They won't ask anything else? Yes