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trunkmonkee

join:2007-12-27
Springfield, MO

[Cable HSI] Packet loss once again in CoMo

I am again experiencing outbound packet loss. This occurance is nothing new as I have experienced it a few times earlier this year with no solid resolution, usually just clears up hours later.



trunkmonkee

join:2007-12-27
Springfield, MO



This morning, experiencing some more packet loss.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
If you would like to send me an IM with your phone number or account number I would be happy to check your connection to see what could be causing this packet loss.

trunkmonkee

join:2007-12-27
Springfield, MO
reply to trunkmonkee



Like this tonight. As Chad as stated, area supervisor is notified but no solution or update today.


craftclub

join:2012-07-13
Columbia, MO
I've lost Internet service tonight between 6:30pm and 7pm. It just came back up around 5 mins ago.. it's 7.05pm now in Columbia, MO.

Is this rain issue again?

trunkmonkee

join:2007-12-27
Springfield, MO
reply to trunkmonkee



The weekend packet loss was worse! This is getting out of hand again. I can't believe I pay for this service (or lack there of).

trunkmonkee

join:2007-12-27
Springfield, MO
reply to trunkmonkee
unreliable speeds too




MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
There is still an area issue. I have re-escalated this issue to Area Management.

trunkmonkee

join:2007-12-27
Springfield, MO
reply to trunkmonkee


Keeping this up to date. I will respond with better results (I hope).


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
Thank you for the update.

trunkmonkee

join:2007-12-27
Springfield, MO
reply to trunkmonkee


This is what I got tonight. I saw a lot of Mediacom Tech activity in the neighborhood today but no improvement.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
reply to trunkmonkee
Techs will continue to work on this issue today.

trunkmonkee

join:2007-12-27
Springfield, MO
reply to trunkmonkee



This is even worse. I couldn't get a snapshot of it when it was really bad 50-60% loss.


craftclub

join:2012-07-13
Columbia, MO
Nov 4th 10:30am..Outage north side of Columbia.

Not sure what's going on. Tech support says.. thanks for reporting but they have not got any notification. basically goes thru same troubleshooting process.. reboot modem, unplug cable, power off/on.

TV ok. Phone out. Internet out.

Another unscheduled maintenance?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
I am currently showing there is a service interruption in Columbia that we are working to restore now.

trunkmonkee

join:2007-12-27
Springfield, MO
reply to trunkmonkee



After seeing some more trucks around the neighborhood things seem to be much better. Let see how long we go this time.

Thanks again Chad for all you do.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
I am glad this issue was resolved. Let me know if you have any other issues!