Roberts-iMac:~ rlischer$ traceroute highspeed.zoomtown.com traceroute to speedtest.zoomtown.com (216.68.1.240), 64 hops max, 52 byte packets 1 192.168.200.1 (192.168.200.1) 1.012 ms 0.648 ms 0.473 ms 2 * * * 3 cin1.ws-zt-1.core.fuse.net (216.68.14.53) 2.038 ms 2.444 ms 1.855 ms 4 ws-zt-1.cin1.core.fuse.net (216.68.14.52) 1.906 ms 1.871 ms 1.886 ms 5 10ge9-1.newsw1.core.fuse.net (216.68.6.234) 1.683 ms 1.821 ms 1.827 ms 6 * * 10ge8-4.sw2.core.fuse.net (216.68.7.232) 6.934 ms 7 sw2.svs.fuse.net (216.68.7.19) 1.955 ms 1.996 ms 1.712 ms 8 speedtest.zoomtown.com (216.68.1.240) 3.826 ms * *
My speed right now shows 2.7 down 7 up. I am doing this test remotely using Teamviewer, so that might not be very reliable.
The total ping time seems reasonable for Fioptics FTTH.
I would not expect Teamviewer to make the difference between expected 30 Mbps down and ~3 Mbps - but best to check again with cleanest system / fewest elements in play.
It is always possible that you have an intermittent fault....
My name is Katie and I work for Cincinnati Bell. Can you email us your account # and a convenient contact # so we can look into this for you? Please email us at cincinnati.bell@fuse.net and include DSLReports in the subject line.