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Alan A
Anon
2012-Oct-23 9:00 pm
[NV] Cox Internet continually dropping in Las Vegas areaInternet drops randomly and occurs daily. It seems to happen more often around 3:00 PM and 12:00 AM-3:00 AM. When the Internet goes out, the US light goes out and blinks, and then the Internet light goes out. It does not come back until I hit the restart switch on the back of the modem. What's the deal here?
Modem model is SBV5220 and the router is F9K1103 v1. |
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Send me your cable modem's MAC address and I'll take a look. |
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CoxVegas |
Nothing immediately jumps out - I've added your modem to our more frequent diagnostic poller and will hopefully catch something the next time it happens.
Let me know at what time (relatively precisely, if possible - within a minute would be great) the next time you see this happen is and I'll go back through things and see if we can't see some reason for it. |
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Alan A join:2012-10-24 Las Vegas, NV |
to Alan A
Happened just now at 10:23 PM |
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I went and looked, and we actually did a lot of maintenance activity in your node the past couple days - I believe the 10:23 drop was part of that. It looks like it is wrapped up now (and the levels and error correction counts don't make me a sad engineer any more), so let me know when/if it happens again - I still have you in our monitoring system. |
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Alan A join:2012-10-24 Las Vegas, NV |
to Alan A
Happened again at 9:51 PM and 10:06 PM. It seems to lag a lot less now, but it happens more often at night now. |
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Looks like our tech came out and replaced a bad splitter yesterday. How have things been since? |
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Alan A join:2012-10-24 Las Vegas, NV 1 edit |
Alan A
Member
2012-Oct-30 11:06 pm
I got a HUGE lag spike at 8:05. US and DS lights went off and then reset after 30 seconds. This is really getting frustrating when playing games.
EDIT: 8:05 PM |
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We have techs out trying to chase down a very intermittent issue in your node - the new ticket was opened yesterday and they're continuing to try to chase it down today.
We're working on it, but I can't give an ETA - intermittent problems like these are time consuming to fix (have to get the problem happening long enough to give the tech enough time to trace it down). |
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Alan A join:2012-10-24 Las Vegas, NV 1 edit |
Alan A
Member
2012-Nov-1 10:50 pm
Getting lag spikes at 7:45 PM
EDIT: I just did a speedtest. It's slower than it usually is at night. |
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Alan A |
Alan A
Member
2012-Nov-3 1:53 am
The modem went out at 10:26 PM and then booted back up at 10:28 PM. The TEL 1 light began flashing afterwards (it's usually consistently lit). |
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WrEcK6 join:2012-11-03 Las Vegas, NV |
WrEcK6
Member
2012-Nov-3 6:02 am
Running into upload outage in my area on my Motorola SB5120(only model that works on my part of the line for some reason). It's been happening around 11am-2pm and 10pm-2am give or take some time over the past couple days.My downstream seems to be fine but, my upload is non-existent(I would post the speedtest.net but, upload won't go.) I've tried tests both on and off my D-link DIR-645 router with no difference. At most I can only upload small images and in video games my position doesn't update quickly and rubber bands like crazy. |
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Alan A join:2012-10-24 Las Vegas, NV |
to Alan A
Modem went down at 2:51 PM |
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Alan A 1 edit |
to Alan A
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How... irritating. That's a LOT of T3s. Can you PM me your contact name and phone number - I'm going to escalate this internally, and people's information on their accounts seems frequently wrong. |
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to Alan A
I also live here in Vegas. I don't know if the modem is the one that's causing the problem here. Initially when I signed up with COX 3 years ago. I had to purchase a refurbished modem from them. It was also a Motorola Surfboard. This modem would give me inconsistent connection. When I changed my modem into a linkys cm100. All of a sudden the connection became more stable. |
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to CoxVegas
I came to dslreports tonight to learn whether regular T3 errors were common. Apparently they're not a good sign. Here's what I get:
No Ranging Response received - T3 time-out;CM-MAC=00:22:[snip];CMTS-MAC=64:00:[snip];CM-QOS=1.1;CM-VER=3.0;
Yesterday, those were coming several times an hour, according to the logs. I've had 2 in the last 30 minutes. I also get:
SYNC Timing Synchronization failure - Loss of Sync Lost MDD Timeout Cable Modem Reboot due to MDD Loss TLV-11 - unrecognized OID
A tech was here two days ago because we had gone completely dark. Now we're back online, but the error & reboot cycles are more frequent than before. Could my modem be faulty?
Downstream SNR: 37dB Downstream Power Level: -1dBmV Upstream Power Level: 46dBmV |
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Derek, PM me your modem MAC and I'll take a look. |
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Alan A join:2012-10-24 Las Vegas, NV |
to Alan A
Still occurring. It dropped 5+ times in a 30 minute period. This makes gaming hell. 2012-12-20 18:36:297-InformationC203.0DCC arrive new
2012-12-20 18:36:247-InformationC202.0DCC depart old
2012-12-20 18:24:137-InformationC203.0DCC arrive new
2012-12-20 18:24:087-InformationC202.0DCC depart old
2012-12-20 18:22:196-NoticeI401.0TLV-11 - unrecognized OID
2012-12-20 18:22:187-InformationB401.0Authorized
2012-12-20 18:22:165-WarningC04.1rgstToD request sent - Response received
2012-12-20 18:22:093-CriticalR02.0No Ranging Response received - T3 time-out
2012-12-20 18:22:083-CriticalR02.0No Ranging Response received - T3 time-out
2012-12-20 18:22:003-CriticalU02.0UCD invalid or channel unusable
2012-12-20 18:21:503-CriticalC206.0DCC aborted unable to communicate on new upstream channel
2012-12-20 18:21:503-CriticalR04.0Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout
2012-12-20 18:21:203-CriticalR02.0No Ranging Response received - T3 time-out
2012-12-20 18:21:193-CriticalR02.0No Ranging Response received - T3 time-out
2012-12-20 18:21:163-CriticalR02.0No Ranging Response received - T3 time-out
2012-12-20 18:21:143-CriticalR02.0No Ranging Response received - T3 time-out
2012-12-20 18:21:123-CriticalR02.0No Ranging Response received - T3 time-out
2012-12-20 18:21:113-CriticalR02.0No Ranging Response received - T3 time-out
2012-12-20 18:21:103-CriticalR02.0No Ranging Response received - T3 time-out
2012-12-20 18:21:093-CriticalR02.0No Ranging Response received - T3 time-out
2012-12-20 18:21:094-ErrorC401.0DCC-ACK not received
2012-12-20 18:21:097-InformationC203.0DCC arrive new
2012-12-20 18:21:097-InformationC203.0DCC arrive new
2012-12-20 18:21:087-InformationC203.0DCC arrive new
2012-12-20 18:21:087-InformationC203.0DCC arrive new
2012-12-20 18:21:073-CriticalR05.0Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-20 18:21:063-CriticalR05.0Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-20 18:21:053-CriticalR05.0Started Unicast Maintenance Ranging - No Response received - T3 time-out
2012-12-20 18:21:047-InformationC202.0DCC depart old
2012-12-20 18:11:547-InformationC203.0DCC arrive new
2012-12-20 18:11:497-InformationC202.0DCC depart old
2012-12-20 18:01:067-InformationC203.0DCC arrive new
2012-12-20 18:01:017-InformationC202.0DCC depart old
2012-12-20 17:15:517-InformationC203.0DCC arrive new
2012-12-20 17:15:467-InformationC202.0DCC depart old
2012-12-20 16:38:477-InformationC203.0DCC arrive new
2012-12-20 16:38:427-InformationC202.0DCC depart old
2012-12-20 16:35:516-NoticeI401.0TLV-11 - unrecognized OID
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Alan A |
to Alan A
Found out that it lags whenever this happens:
2012-12-21 18:00:45 7-Information C203.0 DCC arrive new 2012-12-21 18:00:40 7-Information C202.0 DCC depart old
Results from googling this says it's because the modem is DOCSIS 2 |
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DCC = Downstream Channel Change - your modem is shifting to a new channel for load balancing, and is something that was fixed in DOCSIS 3 (by virtue of doing the channel bonding, you're never reliant on a single channel at a time).
If you want to PM me your cable MAC, I can see if there's any reason you're getting those more than usual, but a few times a day, especially in the evening when the channels are busiest, are Just Going To Happen. |
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Alan A join:2012-10-24 Las Vegas, NV |
Alan A
Member
2012-Dec-22 1:41 am
Sent it to you. |
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Alan A |
to Alan A
2013-02-06 20:43:31 7-Information C203.0 DCC arrive new 2013-02-06 20:43:26 7-Information C202.0 DCC depart old 2013-02-06 20:41:58 7-Information C203.0 DCC arrive new 2013-02-06 20:41:53 7-Information C202.0 DCC depart old 2013-02-06 20:37:57 6-Notice I401.0 TLV-11 - unrecognized OID 2013-02-06 20:37:56 7-Information B401.0 Authorized 2013-02-06 20:37:54 5-Warning C04.1 rgstToD request sent - Response received 2013-02-06 20:37:35 3-Critical C206.0 DCC aborted unable to communicate on new upstream channel 2013-02-06 20:37:35 3-Critical U02.0 UCD invalid or channel unusable 2013-02-06 20:37:35 3-Critical R04.0 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout 2013-02-06 20:37:05 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:37:04 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:37:02 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:37:01 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:37:00 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:59 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:58 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:57 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:56 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:55 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:54 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:53 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:52 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:51 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:50 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:49 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-06 20:36:47 7-Information C202.0 DCC depart old 2013-02-06 20:32:20 7-Information C203.0 DCC arrive new 2013-02-06 20:32:15 7-Information C202.0 DCC depart old 2013-02-06 20:27:47 7-Information C203.0 DCC arrive new 2013-02-06 20:27:42 7-Information C202.0 DCC depart old 2013-02-06 20:26:16 7-Information C203.0 DCC arrive new 2013-02-06 20:26:11 7-Information C202.0 DCC depart old 2013-02-06 20:18:43 6-Notice I401.0 TLV-11 - unrecognized OID 2013-02-06 20:18:42 7-Information B401.0 Authorized 2013-02-06 20:18:40 5-Warning C04.1 rgstToD request sent - Response received
Can you please fucking fix this problem? I'm fed up with this shit. It happens EVERY DAY, CONSTANTLY, ALL THE TIME. IT'S A PAIN TO DEAL WITH. I can't get through a single god damn game without it dropping and reconnecting. It's god fucking awful. |
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said by Alan A:Can you please fucking fix this problem? I'm fed up with this shit. It happens EVERY DAY, CONSTANTLY, ALL THE TIME. IT'S A PAIN TO DEAL WITH. I can't get through a single god damn game without it dropping and reconnecting. It's god fucking awful. Please reply to the PM I sent you 3 weeks ago asking for information. |
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your moderator at work
hidden : Other reason
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Alan A join:2012-10-24 Las Vegas, NV |
to CoxVegas
Re: [NV] Cox Internet continually dropping in Las Vegas areaI did send it three weeks ago. Look in your PM box and find the date. |
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Alan A |
to Alan A
2013-02-10 13:35:13 7-Information C203.0 DCC arrive new 2013-02-10 13:35:07 7-Information C202.0 DCC depart old 2013-02-10 13:34:48 7-Information B401.0 Authorized 2013-02-10 13:34:38 6-Notice I401.0 TLV-11 - unrecognized OID 2013-02-10 13:34:35 5-Warning C04.1 rgstToD request sent - Response received 2013-02-10 13:34:14 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:34:13 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:34:01 3-Critical U02.0 UCD invalid or channel unusable 2013-02-10 13:33:51 3-Critical C206.0 DCC aborted unable to communicate on new upstream channel 2013-02-10 13:33:51 3-Critical R04.0 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout 2013-02-10 13:33:21 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:33:20 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:33:17 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:33:15 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:33:12 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:33:11 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:33:10 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:33:10 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:33:09 4-Error C401.0 DCC-ACK not received 2013-02-10 13:33:09 7-Information C203.0 DCC arrive new 2013-02-10 13:33:09 7-Information C203.0 DCC arrive new 2013-02-10 13:33:08 7-Information C203.0 DCC arrive new 2013-02-10 13:33:08 7-Information C203.0 DCC arrive new 2013-02-10 13:33:07 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-10 13:33:06 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-10 13:33:05 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-10 13:33:04 7-Information C202.0 DCC depart old 2013-02-10 13:32:07 7-Information C203.0 DCC arrive new 2013-02-10 13:32:02 7-Information C202.0 DCC depart old 2013-02-10 13:31:36 7-Information C203.0 DCC arrive new 2013-02-10 13:31:31 7-Information C202.0 DCC depart old 2013-02-10 13:30:52 6-Notice I401.0 TLV-11 - unrecognized OID 2013-02-10 13:30:51 7-Information B401.0 Authorized 2013-02-10 13:30:49 5-Warning C04.1 rgstToD request sent - Response received
Oh my god PLEASE fix this. I'm dropping in a tournament. |
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Alan A |
to Alan A
2013-02-10 13:43:19 7-Information C203.0 DCC arrive new 2013-02-10 13:43:14 7-Information C202.0 DCC depart old 2013-02-10 13:42:08 6-Notice I401.0 TLV-11 - unrecognized OID 2013-02-10 13:42:07 7-Information B401.0 Authorized 2013-02-10 13:42:05 5-Warning C04.1 rgstToD request sent - Response received 2013-02-10 13:41:53 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:41:48 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:41:39 3-Critical U02.0 UCD invalid or channel unusable 2013-02-10 13:41:29 3-Critical C206.0 DCC aborted unable to communicate on new upstream channel 2013-02-10 13:41:29 3-Critical R04.0 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout 2013-02-10 13:40:59 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:40:58 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:40:55 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:40:53 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:40:51 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:40:50 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:40:49 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:40:48 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:40:48 4-Error C401.0 DCC-ACK not received 2013-02-10 13:40:47 7-Information C203.0 DCC arrive new 2013-02-10 13:40:47 7-Information C203.0 DCC arrive new 2013-02-10 13:40:47 7-Information C203.0 DCC arrive new 2013-02-10 13:40:46 7-Information C203.0 DCC arrive new 2013-02-10 13:40:46 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-10 13:40:45 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-10 13:40:44 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-10 13:40:42 7-Information C202.0 DCC depart old 2013-02-10 13:40:17 7-Information C203.0 DCC arrive new 2013-02-10 13:40:12 7-Information C202.0 DCC depart old 2013-02-10 13:35:13 7-Information C203.0 DCC arrive new 2013-02-10 13:35:07 7-Information C202.0 DCC depart old 2013-02-10 13:34:48 7-Information B401.0 Authorized 2013-02-10 13:34:38 6-Notice I401.0 TLV-11 - unrecognized OID 2013-02-10 13:34:35 5-Warning C04.1 rgstToD request sent - Response received
It keeps fucking going. 10 times in the last 10 minutes. |
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Alan A |
to Alan A
2013-02-10 13:46:08 6-Notice I401.0 TLV-11 - unrecognized OID 2013-02-10 13:46:07 7-Information B401.0 Authorized 2013-02-10 13:46:05 5-Warning C04.1 rgstToD request sent - Response received 2013-02-10 13:45:56 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:45:56 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:45:47 3-Critical U02.0 UCD invalid or channel unusable 2013-02-10 13:45:34 3-Critical C206.0 DCC aborted unable to communicate on new upstream channel 2013-02-10 13:45:34 3-Critical R04.0 Received Response to Broadcast Maintenance Request, but no Unicast Maintenance opportunities received - T4 timeout 2013-02-10 13:45:04 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:45:03 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:45:00 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:44:58 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:44:56 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:44:55 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:44:54 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:44:53 3-Critical R02.0 No Ranging Response received - T3 time-out 2013-02-10 13:44:53 4-Error C401.0 DCC-ACK not received 2013-02-10 13:44:52 7-Information C203.0 DCC arrive new 2013-02-10 13:44:52 7-Information C203.0 DCC arrive new 2013-02-10 13:44:52 7-Information C203.0 DCC arrive new 2013-02-10 13:44:52 7-Information C203.0 DCC arrive new 2013-02-10 13:44:51 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-10 13:44:50 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-10 13:44:49 3-Critical R05.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2013-02-10 13:44:47 7-Information C202.0 DCC depart old 2013-02-10 13:44:21 7-Information C203.0 DCC arrive new 2013-02-10 13:44:16 7-Information C202.0 DCC depart old 2013-02-10 13:43:50 7-Information C203.0 DCC arrive new 2013-02-10 13:43:45 7-Information C202.0 DCC depart old 2013-02-10 13:43:19 7-Information C203.0 DCC arrive new 2013-02-10 13:43:14 7-Information C202.0 DCC depart old 2013-02-10 13:42:08 6-Notice I401.0 TLV-11 - unrecognized OID 2013-02-10 13:42:07 7-Information B401.0 Authorized 2013-02-10 13:42:05 5-Warning C04.1 rgstToD request sent - Response received |
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your moderator at work
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