|reply to DoubleEXP |
Re: Differences between Teksavvy and Start
Thanks for the feedback and I'm very happy to hear about your positive experience with us as it validates the efforts we make with customer service every day.
In regards to Teksavvy you'll never find a negative remark from me as I know Marc and believe he too cares about customer experience. As he mentions there is lots of opportunity as independent ISP's only account for about 5% of the market. What is important is to educate people still on Bell or Rogers or Cogeco that alternative options exist, with better pricing, better support and community, whether that be Start or another provider. Of course I'd prefer it was Start but the differences between ISP's be it packages or support mean more options for customers, and that's a good thing.
In the mean-time our focus will continue to be on providing excellent service and support which has been the cornerstone of our success.
Thanks for choosing us and glad to have you aboard.
DavesnothereNo-BHELL-ity DOES have its AdvantagesPremium
|reply to rocca | said by rocca:
....independent ISP's only account for about 5% of the market. What is important is to educate people still on Bell or Rogers or Cogeco that alternative options exist, with better pricing, better support and community, whether that be Start or another provider. Of course I'd prefer it was Start but the differences between ISP's be it packages or support mean more options for customers, and that's a good thing....
You used the 'R' word !
BTW, Indie ISPs were slightly over 6% market share, Canada-wide, as of early 2011 (when the UBB Fit Hit the Shan), as per data which I and others here gathered.
I would think that they have exceeded 7% by now, and customer counts in Bell's 2011 financials seem to support that feeling.
I was waiting for that.
In this context it is okay.
I never got why start isn't allowed to say the name of the company they do business with but others can straight up badmouth rogers (ie teksavvy
said by eeeaddict:
I never got why start isn't allowed to say the name of the company they do business with
In the new tariffs there is language that prohibits using the name in conjunction with our service, so saying we have the same speed as x or that we are available in x territory is not allowed (and we have received a 'friendly notice' from x reminding us of such). Technically we likely are able to say that a problem was due to x but that never solves anything so we try to stay away from that too. Cogeco has applied to have similar language added to their tariffs which CNOC has opposed but there is no ruling yet.
dillyhammerSTART me upPremiumReviews:
I think it's probably prudent to distance yourselves from the
incumbents anyways. I don't know why CNOC is opposed. If they were smart, they
would have been the one applying for the language. Of course, that would require thinking outside the box.
To that end, I'm shocked that no-one on the indy side had applied for, or has asked for inclusion of, language that forbids the
incumbents from saying indy services aren't as fast as theirs, or are otherwise somehow hobbled.
incumbents I mean red, blue, yellow, purple, striped, polka-dotted, whatever.
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged
|reply to rocca |
oh ok I knew tsi and start were on different tarrifs but I didn't know they were so restrictive