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bradenmcg

join:2000-10-26
Cleveland, OH
Reviews:
·Time Warner Cable

1 edit
reply to Bucolic

Re: [TWC] Approved modems for purchase

So here is a silly Q - why is Motorola the only vendor on the listing? If I were to purchase a device that is normally leased (an Arris or Ubee for example), surely the office should be able to activate that for me?

Since the site *only* lists Motorola devices, I am concerned that if I call in with a different modem they will feed me a policy line, "only things in that list are OK," even though I could lease and wind up with a different brand anyway.

I'm slightly Moto-shy because I've seen all of the complaints about their D3 gear and heavy upstream traffic causing it to self-reboot. I don't think I've seen this happen to me yet with my current "free" (TWC-provided) SBG6580, but why poke the fate bear if skipping Motorola is the safer option?

The Ubee DDW3611 is available on eBay, can be put into bridge mode (I don't need the router or wifi, I use pfSense and an Airport Extreme), and is on the "if you lease you could get one of these" list. If they refuse to activate it for customer-owned setups, it seems almost like collusion with Motorola to increase demand on their modems...

Fleeced

join:2012-10-06
kudos:2
Call in, give them your mac address. If it works, it works. If it doesn't, then you will have to get an approved modem.


PCInTech
keeping art alive since 1953
Premium
join:2004-06-07
Massena, NY
kudos:9
reply to bradenmcg
I called TW Central NY (Syracuse) and they told me they will absolutely NOT activate a modem that is NOT on the approved for individual purchase list, even if it is one that they provide to leasing customers.

Fleeced

join:2012-10-06
kudos:2
It's probably still a divisional thing, most people I know they dont' even ask what model it is, just what the mac is.


bradenmcg

join:2000-10-26
Cleveland, OH
reply to Fleeced
The Zoom 5341 ("J"?) D3.0 is working with the 30/5 in NE Ohio, list be damned.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
said by bradenmcg:

The Zoom 5341 ("J"?) D3.0 is working with the 30/5 in NE Ohio, list be damned.

Good until you are looking for support down the line, this will be the first thing that gets blamed.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


Girl2
Premium
join:2008-01-19
Granted TW could blame a modem fault from a modem that isn't approved. So if we have a modem that IS on the approved list, will TW blame a problem on the modem because it isn't PROVIDED by them?


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
said by Girl2:

Granted TW could blame a modem fault from a modem that isn't approved. So if we have a modem that IS on the approved list, will TW blame a problem on the modem because it isn't PROVIDED by them?

we have had customer owned modems here in WNY for a long time, a lot of them...I have not heard of this happening.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

bn1221

join:2009-04-29
Cortland, NY
Reviews:
·TowerStream
I beg to differ with Hob, at least in CNY the CSRs like to immediately blame customer modem.

When I got my D3 service a year ago they told me no customer owned modems since they were hard to support. I asked why all the D1.1 users could have personal modems and was told they don't like that since they are hard to support and they always blame a non-leased modem.

Since the "support fee" is for leased modems I wonder what would happen when my cat knocks my coffee into the leased modem every other month.


bradenmcg

join:2000-10-26
Cleveland, OH
Reviews:
·Time Warner Cable
reply to hobgoblin
I'm not sure what "support" I'd really need from TW on a modem? If it craps out, I'll call Zoom. If signal levels are terrible, it's a plant issue and not the modem, or at least a tech can test for those.

DOCSIS is a standard. The whole "supported list" seems like someone high up in TW is good friends with someone at Motorola and wants to help their sales...


DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:20

2 edits

1 recommendation

said by bradenmcg:

DOCSIS is a standard. The whole "supported list" seems like someone high up in TW is good friends with someone at Motorola and wants to help their sales...

DOCSIS 3 is a standard that is still evolving, it's not done yet. There are things being added or changed in it recently that weren't there 2 years ago. DOCSIS 2 and many of those modems firmwares have also been updated since DOCSIS 3 has been around, both for compatibility with some of the DOCSIS 3 protocol messages and IPv6.

So what is compatible 2 years ago, may not be compatible now. (See the retail Moto 6120 with older firmware for example.) What is compatible now, may not be compatible in 2 years. Both modems and CMTSs need to be repeatedly tested as time passes and kept up to date.

So being compliant with a "standard" doesn't mean everything just works or keeps working even if it previously worked with the "standard". Every decent company will test equipment to work with the equipment they use internally and recommend or restrict equipment usage to that tested and approved list.

Think of BluRay, it's a standard too. A BD player bought and never updated from 2 years ago may not play a BD disk just released. Even if the firmware/software was great when released, the player has to be updated.
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.