Thanks! I'm happy that you guys care to read what we have to say!
I got a refund yesterday (after 6 weeks), but it is around 100$ less the amount I paid, I ran the numbers and the only combination that worked is the (service fees+dry loop) and it looks like you guys didn't refund the service activation fees which is 76+tax. It doesn't make sense to pay 100$ to try your service and find out that it doesn't work for me, does it?
I think there is still something wrong because your Ad says Full refund, unless I missed something...