dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
3
share rss forum feed


Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
reply to mlerner

Re: CCTS Annual Report

I can tell you that we have one of the lowest attrition rates in the industry. (Year over year)

We target a certain type of client that on average is looking for the best bang for the buck.

Let's assume we hired another 100 staff members while also increasing the rates and reducing the bandwidth allotments to cover the costs.

In my opinion this would be detrimental to the company. It's simply not our target market.


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
The problem is and I admit a challenge for every industry is, no matter the cost you will sooner or later have to raise rates or risk your customer base as you keep growing. Teksavvy I think ran into almost exactly the same situation and could have ended up in a bad situation.

I don't pretend to know the ins and outs of business but I have seen those situations frequently and it's a tough spot.

Value propositions like offering referrals can also cause or increase problems if the customer specifically chooses to subscribe only because of that.


Zilch

@videotron.ca
Ebox has zero complaints. I don't even see their name on the list!

Just say'n.